Application Support Engineer

Project Role

Application Support Engineer

Project Role Description

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills

Salesforce Sales Cloud

Good to have skills

NA

Minimum 3 year(s) of experience is required

Educational Qualification

15 years full time education

Summary

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain business continuity and system reliability.

Roles & Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
• Document findings and solutions to enhance knowledge sharing and support future problem resolution.
• Assist in the continuous improvement of support processes and tools to increase efficiency.
• Provide guidance and support to junior team members to foster their professional growth.

Professional & Technical Skills

Must To Have Skills

Proficiency in Salesforce Sales Cloud.

• Strong problem-solving skills with the ability to analyze and resolve technical issues effectively.
• Experience in managing and supporting cloud-based customer relationship management platforms.
• Ability to work with multiple stakeholders to gather requirements and deliver solutions.
• Good communication skills to articulate technical information clearly to non-technical audiences.
• Familiarity with system monitoring and incident management practices.

Additional Information

• The candidate should have minimum 3 years of experience in Salesforce Sales Cloud.
• This position is based at our BDC7A - SEZ office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.