Program Analyst

AECOM is seeking an experienced Program Analyst to support our team in Detroit, Michigan.

The Program Analyst partners with Information Technology and Finance, Customer Service, and Operations business units to plan, track, and deliver technology initiatives with minimal direction and supervision. This role combines systems and applications expertise with business analysis, process improvement, project coordination, compliance, financial tracking, and document management.

The Program Analyst works directly with customers and stakeholders to define business requirements, improve existing systems and workflows, support project management systems, and maintain the accuracy and integrity of business and project data throughout the lifecycle.

Key Responsibilities

• Partner with business units and IT teams to define business requirements, application goals, functional requirements, and technical specifications.
• Support the configuration, enhancement, upgrade, deployment, integration, and maintenance of applications and systems.
• Support Project Managers with software rollouts, project scope, schedules, task estimates, deliverables, and project tracking.
• Analyze business processes and workflows; identify opportunities for improvement and perform fit-gap, cost-benefit, and ROI analyses.
• Serve as a liaison between software vendors, end users, IT staff, and business stakeholders to resolve issues and support effective solutions.
• Coordinate application testing, including User Acceptance Testing (UAT), and provide end-user training.
• Support application design, configuration, databases, web services, and other technology solutions as needed.
• Develop and maintain financial performance reports, project schedules, funding information, and workflows for Capital Improvement Program (CIP) projects, including use of e-Builder.
• Maintain electronic document management systems and support document control, SOPs, and process documentation.
• Collect and analyze program and project data and prepare technical and management reports to support decision-making.
• Identify risks and dependencies across applications, systems, and business processes and communicate impacts and potential solutions.
• Support capacity, security, data, systems maintenance, and performance management for assigned systems.
• Research and evaluate new or improved business and technology practices to support organizational needs.

Minimum Qualifications

• Bachelor's degree and 4+ years of related experience, or demonstrated equivalency of experience and/or education.

Preferred Qualifications

• Experience supporting applications, systems, technology projects, business analysis, or program/project coordination.
• Experience gathering and translating business requirements into functional requirements and technical specifications.
• Experience working with business users, IT teams, vendors, and other stakeholders.
• Strong written and verbal communication skills.
• Ability to organize and coordinate technology tasks and projects with minimal direction and supervision.
• Sponsorship is not available now or in the future for this role.
• Relocation assistance is not available.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.

What makes AECOM a great place to work

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity.

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.