Associate Director, Product Solutions & Delivery

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.

The Associate Director, Product Solution & Delivery leads and develops a team of Product Owners supporting business-critical platforms across Valeris. This role ensures business needs are translated into scalable, high-quality product solutions that advance operational, sales, and customer objectives. The Associate Director champions Agile practices (Scrum and Kanban), driving continuous improvement, efficiency, and value delivery across teams.

This role partners closely with executive leadership, Technology, Sales, Operations, and other key stakeholders to align product strategy and delivery with organizational priorities. The Associate Director serves as a critical connector between Valeris’ IT strategy and successful product execution. This position reports to the VP, Product Solutions.

Key objectives are including but not limited to the following:

• Manage Product Owners and other roles which include but is not limited to performance reviews, contractor management, and approving time off.
• Guide and direct Product Owners to prioritize work items in a way that aligns with the company objectives, business needs, while keeping usability at the forefront.
• Steer teams toward maintaining an agile mindset in their everyday decisions and work.
• Define, own and share the overall product vision, strategy, and roadmaps across assigned products.
• Serve as the point of contact for contracting and managed service partners that align with the assigned products.

Your Impact in This Role

• Manage product direction and delivery of such products as assigned
• Ensure complex business needs are translated into scalable, reusable product solutions
• Bridge the knowledge gap across various stakeholders for the assigned products
• Align, enforce and educate Valeris team members around Agile and how it is used to drive excellence

Product Strategy & Delivery

• Define and communicate product vision, strategy, and roadmaps across assigned products and platforms
• Ensure complex business needs are translated into scalable, reusable solutions
• Balance short-term delivery priorities with long-term sustainability and scalability
• Oversee end-to-end product delivery to ensure initiatives are delivered on time, within scope, and with high quality

Agile Practices

• Guide teams to maintain an Agile mindset in day-to-day decisions and planning
• Support Product Owners in backlog prioritization, dependency management, and value delivery
• Promote effective use of Scrum and Kanban frameworks to streamline processes and improve flow

Stakeholder &Vendor Management

• Serve as a primary point of contact for managed service and vendor partners aligned to assigned products
• Build strong partnerships with Technology, Operations, Sales, and executive stakeholders
• Identify and mitigate risks, blockers, and capacity constraints across the product portfolio

Experience & Skills for Success

• 5+ years in Product Ownership, Product Management, or a related product leadership role
• Strong background in Agile product delivery and roadmap planning
• Experience with Scrum and Kanban frameworks
• Demonstrated ability to translate complex business needs into practical product solutions
• Proven communication skills with executive-level stakeholders
• Experience working closely with technical, operational, and client-facing teams
• Familiarity with Azure DevOps, SharePoint, and ServiceNow preferred
• Experience with Salesforce-based products preferred but not required

Physical Demands & Work Environment

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.
• Although very minimal, flexibility to travel as needed is preferred.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.

Why Work for Valeris?

We’re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
• Additional health support, including telehealth and Employee Assistance Program (EAP) services
• Company match on Health Savings Account contributions
• Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
• 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
• Paid Time Off (PTO) and Sick Leave to support work-life balance
• Team members receive nine paid holidays plus two floating holidays
• Opportunities for advancement in a company that supports personal and professional growth
• A challenging, stimulating work environment that encourages new ideas
• Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
• A mission-driven, inclusive culture where your work makes a meaningful impact

Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.

Our Commitment to Equal Opportunity

At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.