Business Analyst – IT (Chinese)

Shift

Nights, shift will be Tuesday – Saturday 5PM to 1AM

• Exemplifies Relationship Care and problem resolution skills in providing second level support via email and phone.
• Provides extraordinary customer care by responding to customer second level support queries in a fast-paced customer care environment.
• Develops customer relationships on every interaction that result in measurable customer value.
• Documents new customer support cases in a presentable format with constructive analysis and resolution notes.
• Improves the customer experience by using tools such as iCare, Sales Force, Voice of The Customer, Service Now, and Ecco.
• Assists in the analysis of underlying issues arising from investigations and performs in-depth root cause analysis.
• Delivers small and medium sized projects and performs business system administration.
• Leads emergency bridge calls to circumvent critical issues within SLA.
• Produces scheduled & ad-hoc reporting on an as-needed basis.
• Applicant must speak Chinese.
• Flexible work schedule is necessary.
• This position may require working nights and/or weekends per business needs.
• Sales Force Experience Preferred
• Chinese Fluency (In addition to English) Preferred
• Technical Support Certifications or Degrees Preferred
• Chinese
• Technical Knowledge

To schedule an interview, please contact;

Vishwas Jaggi

973-475-7482