CRM Support Specialist

• Analytical – The team answers a variety of questions throughout any given day. A candidate needs to have the ability to analyze and solve problems with a high degree of accuracy. The position is not a data entry type role, so a candidate must be able to assess issues quickly and provide solutions.
• Reliable – The team operates in a call center environment so reliability is required. A candidate must be able to arrive on time and work the designated hours.
• Self Motivated – A potential candidate should show a desire to learn and progress without constant attention.
• Personable – The team supports users who range from computer savvy to computer challenged. A potential candidate should be able to communicate to both groups in a patient and friendly way to address the question/problem posed by the end user.

Necessary Skills – Technical

• Microsoft Office – A potential candidate should be a strong user with the following tools;

o Microsoft Excel – A candidate should be familiar with simple formulas such as “SUM()”, “COUNT()”, and “VLOOKUP()”. The candidate should be familiar with using Excel spreadsheets to analyze lists of data.

o Microsoft Word – A candidate should be able to use Microsoft Word to draft “How to” documents for the end users, and should have strong writing skills.

o Microsoft Outlook – A candidate should be able to use Microsoft Outlook to manage and send emails.

• CRM Experience – A candidate should have some knowledge or experience with a CRM Tool such as Siebel or SalesForce.com.
• Call Center Experience – The largest component of the job would include taking phone calls in a queue environment and documenting the received calls.

To know more or to schedule an interview,

Please contact

Sagar Rathore

630-485-2166

Sagar.rathore (at) Collabera.com