Network Technician

• Responsible for the repair activity for Consumer, Small and Multi-line Business, and Wholesale ISP Non-Affiliate customers for High Speed Internet Service.
• Analyze customer CPE, facility, and network for High Speed Internet customer issues.
• Responsible for High Speed Internet customer resolution by processing incoming repair tickets, verifying information/equipment, and monitoring trouble report status through computer based, menu-driven systems.
• Analyze and trouble shoot by testing High Speed Internet network facilities, CPE equipment utilizing a variety of menu and non menu-driven systems to isolate and restore service or dispatch for physical issues to be resolved.
• Provides technical assistance to customers, Field Forces, Escalation Teams, Technical Supervisors, General Managers and VP’s.
• Document every action taken in appropriate systems and on appropriate tickets.

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• Extensive knowledge of and practical experience in the use of ATM, Frame Relay, DSL technologies, and their related network topologies.
• Working knowledge of advanced DSL troubleshooting techniques including the ability to interpret Bit Rate, Noise Margins, Error Corrections, and working knowledge of layer 1 and 2 of OSI Model.
• Strong PC and IP troubleshooting skills and knowledge of IP protocol with ability to program troubleshoot and/or perform system diagnostics on complex communication systems.

To know more about the position, please contact

Mohita Tejwani

973-232-1095