Service Desk Analyst

Posted 10y ago

Frisco, TX

6 month (may extend)

$15/hour on W2

Independently resolve tickets within SLA
Adheres to standard operating procedures / work instructions
Follow the escalation process
Follow the shift hand-over process
Categorizes as per CTI as appropriate
Update the knowledge base
Coaching fresher’s to be independent
Coaching analysts for correct routing of tickets, capturing critical information
Technically upgrade across versions of environment when required
Complies to regulatory requirements
Alert Monitoring
Ticket Monitoring

To know more on this position or to schedule an interview please contact;

More jobs at Collabera