Technical Support

Location Salt Lake City, UT - 84184

Job Title Technical Support / Help Desk Support

Duration 10+ Months (High possibility of extension)

Shift Timing : Mon-Fri (04:30PM – 1.00AM)

Job Description

• Exemplifies Relationship Care and problem resolution skills in providing second level support via email and phone.
• Provides extraordinary customer care by responding to customer second level support queries in a fast-paced customer care environment.
• Develops customer relationships on every interaction that result in measurable customer value.
• Documents new customer support cases in a presentable format with constructive analysis and resolution notes.
• Improves the customer experience by using tools such as iCare, Sales Force, Voice of The Customer, Service Now, and Ecco. Assists in the analysis of underlying issues arising from investigations and performs in-depth root cause analysis.
• Delivers small and medium sized projects and performs business system administration.
• Leads emergency bridge calls to circumvent critical issues within SLA.
• Produces scheduled & ad-hoc reporting on an as-needed basis.
• Applicant must speak English.
• Flexible work schedule is necessary. This position may require working nights and/or weekends per business needs.

To get further information regarding this

Job or to get more details please contact

Vishwas Jaggi

973-475-7482