ESM Architect

Must Have Experience

• Experienced in implementation of ITSM solution using industry best practices
• Experienced of implementing ITSM + (one of ITOM, ITBM, GRC, CSM, HRSD)
• Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound
• Good experience of Service Portal and widget creation
• Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation
• Knowledge of Authentication via Auth 2.0, certificates and Mid Server
• Implemented ServiceNow project in Domain separated instance
• Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.
• Good knowledge of MID Server installation and management
• Experience of custom applications development
• Experience of LDAP/Active Directory/SSO implementation
• Knowledge of Flow Designer, Integration Hub and Orchestration use case implementation Good to have Experience
• X`
• Experience in working on Performance Analytics
• Design and modification of ServiceNow Service Portal.
• Review existing set up and provide best practice recommendations in line with the OEM
• Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
• Experience with HTML coding and Jelly script strongly preferred Academic and Professional Experience Professional
• 5+ years of experience with ServiceNow required
• 8+ years of experience with IT Industry required Academics
• Certified System Admin
• CIS-ITSM, Certified Application developer, CIS-Discovery, CIS-Service Mapping
• ITIL Foundations certification is preferred.
• Bachelor’s degree or equivalent combination of education and experien