Field Service Technician

PRIMARY RESPONSIBILITIES

• Interface with internal team to obtain a thorough understanding of NOV Service Equipment products and how they are safely operated, tested, calibrated and problems resolved in a timely manner.
• Travel to customer sites to inspect, install, commission, test, calibrate, repair, and train customers on the safe and proper operation of NOV products
• Performs preventive maintenance and repairs on equipment and systems (e.g., mechanical, electrical)
• Evaluates and recommends equipment improvements to improve availability, capability, and yield
• Performs equipment failure analyses (including preventive and unscheduled maintenance)
• Troubleshoots and diagnoses equipment problems
• Prepares technical reports to document equipment modifications and equipment maintenance procedures
• Perform field upgrades of software and hardware and train customers on how to properly operate and maintain equipment.
• Communicate field failures and feedback reports to the appropriate departments
• Clear, concise, and accurate service reporting upon completion of service
• The technician is self-dispatched. This requires an independent self- starter, self- directed person who possesses the ability to diagnose and determine requirements, plan and schedule daily, weekly and monthly events in accordance with the needs of the company and the customer.
• Will interact directly with internal as well as external customers on a daily basis, and as such must possess competencies such organizational skills, planning skills, customer orientation and project management skills.
• Perform other work-related tasks as assigned
• Comply with all NOV company and HSE policies and procedures

EDUCATION & EXPERIENCE QUALIFICATIONS

• High school diploma or equivalent; technical or trade school education in mechanical or related field is preferred.
• Proven experience as an Oilfield, Rig or Industrial Mechanic or similar role, with a focus on Iron Roughnecks, Catwalks, Torque Machines or other related equipment is preferred.
• Experience demonstrated and recorded applicable to servicing tools
• Strong mechanical aptitude and understanding of hydraulic, pneumatic, and electrical systems commonly found in oilfield equipment.
• Ability to read and interpret technical manuals, diagrams, and schematics
• Excellent problem-solving skills and attention to detail
• The candidate needs to be a leader, self-motivator and have the ability to interact with our customers both technically and commercially

BEHAVIORAL COMPETENCIES

• Integrity and Trust
• Self-Disciplined
• Team Player
• Punctual
• Problem Solver
• Results oriented with a sense of urgency
• Adheres to all HSE requirements
• Working hours to be identified by manager, including On Call hours
• Must be able to work in factory environment which may include but are not limited to: high noise level, vibration, fumes, dust, and odors
• Able to communicate professionally with internal and external customers
• Non-standard work hours, 24/7 contact/availability expectations for operational support
• Comply with Global and Local QHSE policies
• Behave in a professional and ethical manner in line with NOV corporate policies