Desktop Support Technician

Responsibilities

• Provide onsite and remote support for hardware, software, and peripheral issues.
• Deploy, configure, and replace laptops, desktops, and mobile devices.
• Support printers, scanners, and other office technology.
• Assist with user onboarding, equipment setup, and account-related requests.
• Perform basic network and connectivity troubleshooting.
• Escalate complex issues to senior IT staff.
• Deliver excellent customer service to end users.

Qualifications

• 0–2 years of IT support, technical, or customer service experience.
• Basic knowledge of Windows, Microsoft 365, computer hardware, and printers.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to learn new technologies and work independently.
• Technical certifications such as CompTIA A+ are a plus but not required.

Preferred Skills

• Experience with ticketing systems.
• Familiarity with Active Directory, Microsoft Intune, or endpoint management tools.
• Experience supporting laptops, desktops, mobile devices, and printers.

Physical Requirements

• Ability to lift and move equipment up to 50 pounds.
• Ability to work under desks, in wiring closets, and around IT equipment as needed.

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