ESM Tech Lead

JOB TITLE SERVICENOW ARCHITECT (8-10 YEARS) Must Have Experience

• Experienced in implementation of ITSM solution using industry best practices.
• Experienced of implementing ITSM + (one of ITOM, ITAM, SPM, GRC, CSM, HRSD)
• Hands-on development experience of ServiceNow scripting like Business Rule, Script includes, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound
• Good experience of Service Portal and widget creation
• Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation.
• Knowledge of Authentication via Auth 2.0, certificates, and Mid Server
• Implemented ServiceNow project in Domain separated instance.
• Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt. and Orchestration use cases.
• Good knowledge of MID Server installation and management
• Experience of custom applications development
• Experience of LDAP/Active Directory/SSO implementation
• Knowledge of Flow Designer, Integration Hub and Orchestration use case implementation. Good to have Experience
• Experience in working on Performance Analytics
• Design and modification of ServiceNow Service Portal.
• Review existing set up and provide best practice recommendations in line with the OEM.
• Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
• Experience with HTML coding and Jelly script strongly preferred Academic and Professional Experience Professional
• 8+ years of experience with ServiceNow required
• 5+ years of experience with ITSM and in Architect role Academics
• Certified System Admin – must have
• CIS-ITSM, Certified Application developer, CIS – CSM must have
• ITIL Foundations certification is preferred.
• Bachelor’s degree or equivalent combination of education and experience.

Experience in below