Business Support Analyst

Posted 10mo ago

This open position encompasses activities related to the management of user access and Business Support for a client applications

Test requirements for new business implementations
Identify automation opportunities
Participation and management of projects related to business application needs
Identifying technical errors to improve performance of remote business applications
Assist in software installations and configurations
Participate in workshops and follow-ups regarding business activities
Asset Management Control
Review user identities and work with applications Business Owner, Technical Owner and Access management to perform any required corrective / preventive actions
Perform user account management tasks, such as creating, modifying, and deactivating user accounts
Monitor and analyse IAM-related logs and reports to identify potential security issues or unauthorized access attempts
Assign and revoke access rights as needed
Ensure compliance with security standards and regulations
Link external IT helpdesk support to local business needs
Monitor and follow-up the activity performed by external IT Helpdesk service"
Assist in software installations and configurations
Review user identities and work with applications Business Owner, Technical Owner and Access management to perform any required corrective / preventive actions
Monitor and follow-up the activity performed by external IT Helpdesk service
Participation and management of projects related to business application needs

Ability to work independently and in a team environment. Work in a team and communicate effectively, being a good listener, reliable.
Good listening and questioning ability.
Ability to plan work ahead and to prioritize workload.
Respect the procedures, methodologies and directives.
Good learning skills.

Ability to travel within Portugal

Skills