Field Support Porto

At Inetum, we value your talent and offer opportunities for growth!

We are seeking a Field Support Specialist to join our team. In this role, you will focus on resolving daily issues and incidents, ensuring seamless operations and user satisfaction.

Main Responsibilities

• Diagnosing and troubleshooting hardware, software, and network issues for on-site teams.
• Setting up new equipment and ensuring existing systems are updated and functioning properly.
• Educating staff on how to use specific technologies or systems effectively.
• Keeping detailed records of issues resolved, updates applied, and processes implemented.
• Interacting with both internal teams and external clients to address concerns and provide solutions.
• Identifying potential risks and implementing preventive measures to minimize downtime.
• Educational background in IT, Computer Science, or related fields.
• Proficient in troubleshooting hardware, software, and network-related issues.
• Knowledge of operating systems (e.g., Windows, macOS, Linux) and basic networking principles (TCP/IP, VPNs, DNS).
• Familiarity with ticketing systems and IT support tools, such as ServiceNow or JIRA.
• Ability to diagnose and resolve technical issues under time constraints.
• Analytical thinking to identify root causes and implement effective solutions.
• Excellent communication skills to provide clear instructions and updates to non-technical users.
• A team-oriented mindset with the ability to collaborate with various departments.
• A customer-first approach, ensuring user satisfaction.
• Proficiency in English, and other languages, can be a bonus.
• Location: Porto
• 100% on-site work