Desktop Support

.

JOB DETAILS GIVEN BELOW

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Title

Desktop Support

Location

Washington, DC

Duration :12+ months (Possible extension )

• At least Seven years of overall IT experience, including a minimum of Five years of experience providing general desktop support with previous experience opening and maintaining support cases via CA Service Desk or BMC Remedy.
• At least 5 years experience in?with installing, configuring and supporting the Microsoft XP/Vista/Windows 7/8/10 operating systems on laptops and desktop computers in a client/server environment.
• At least 5 years??experience in supporting common applications, such as Microsoft Office; experience with scripting using VB Script, Java-script, SQL, PowerShell, or HTML
• Excellent written and oral communications are required as this position will interface with clients via phone and e-mail and in person. Demonstrated ability to concisely summarize and document client issues is required.
• 2 years minimum experience planning and executing activities using with Microsoft Project, Visio, Excel, PowerPoint and SharePoint
• Strong Level 1 network and VPN diagnosis and troubleshooting skills.
• Knowledge of BlackBerry enterprise server client administration and/or AirWatch smart phone support.
• Demonstrated analytical and problem solving skills.
• Strong interpersonal and communication skills who can work with people at various levels of the organization.

All your information will be kept confidential according to EEO guidelines.