IT Asset Coordinator

Posted 11y ago

Implement ITAM process (procedures and policies) and technologies and adhere with ITAM strategy
Ensure all ITAM activities are implemented as defined in the overall ITAM lifecycle approach
Negotiating and developing the key measurement of the critical success factors for ITAM
Execute ITAM components (processes & policies, and SOPs)
Define standard for ITAM data elements for Hardware
Provide guidance in usage of the supporting technologies (VSM) to support ITAM processes
Document gaps between process and technology (if any)
Work tickets in the ITAM queue regardless of whether the request is for hardware or software.
Help other team members with research when special projects or requests are received
Reconciliation of asset inventories hardware.
Develop ITAM reports
Give guidance on the fulfillment process and how to review inventories before ordering.
Point of contact for ITAM requests and be able to research and resolve requests for hardware.
Develop automation of ITAM reports.
Report verifications and reconciliation to physical inventories
Provide input to ITAM Program Manager for hardware process improvements.

Receiving process
Asset tagging
Asset deployment and related activities
Maintenance, retirement and disposal
Repurpose
Refresh Education & Experience Requirements
Knowledgeable of ITIL v3 / Foundation certified a plus.
Experience in using IT asset management databases.
Understanding of technologies used in large organizations to deliver ITSM services.
Must be able to interpret asset renewal Terms & Conditions (contractual language)
Understanding of IT Service Management processes.
Experience with Business Objects reporting tool a plus.
Proficient in MS Excel.
Strong knowledge and experience with IT hardware asset life cycle management, processes planning, acquisition, deployment monitoring, harvesting and retirement.
SQL a plus.

CITAM Certification and/or CSAM, CHAMP Certification, or similar certification preferred.

Skills