Lead Principal Platform Software Engineer

The Lead Principal Platform Architect is the customer-facing program lead for a portfolio of large enterprise managed-cloud customers. The role owns the operating pulse of each account: customer priorities, active projects and enhancements, service risks, major incidents, delivery dependencies, and follow-through across Oracle teams.

This is not an implementation or product-configuration role. Product, application, integration, and infrastructure SMEs provide deep specialist expertise. The Service Architect brings those teams together, keeps the customer informed, drives decisions to closure, and ensures that service and project commitments produce the intended business outcome.

What you will do

Own the customer program

Serve as the primary operating counterpart for customer business and IT leaders. Establish the cadence for service reviews, project updates, risks, decisions, and executive communications.

Drive run-and-maintain outcomes

Maintain a clear view of service health, open issues, risks, dependencies, and customer priorities across Oracle applications, PaaS/integrations, and supporting infrastructure.

Lead projects and enhancements

Turn customer priorities into an executable plan; coordinate scope, milestones, owners, dependencies, change readiness, testing, customer communication, and delivery follow-through.

Coordinate incident and continuity response

Lead customer-facing coordination during significant incidents. Establish impact, communication cadence, escalation, recovery tracking, and corrective-action follow-up with the appropriate Oracle and customer teams.

Orchestrate the right expertise

Engage functional, product, integration, infrastructure, security, and operations SMEs at the right point; resolve cross-team blockers and maintain end-to-end accountability without trying to be the specialist in every domain.

Translate across business and technology

Understand the business effect of issues and changes; help customer and Oracle stakeholders make informed priorities and trade-offs.

Improve the service

Identify recurring delivery or operational friction and help introduce practical automation, AI-enabled capabilities, or process improvements when they have clear customer value and appropriate controls.

What success looks like

• The customer has a trusted program lead who understands their priorities, communicates clearly, and keeps commitments moving.
• Active projects, enhancements, risks, and dependencies have visible owners, realistic milestones, and timely escalation.
• Significant incidents are handled with disciplined coordination, credible communications, and closed-loop corrective actions.
• Oracle SMEs work as one customer-facing team, while the customer receives a coherent service experience rather than fragmented technical updates.

Required Qualifications

• 10+ years leading complex enterprise technology programs, managed services, customer operations, or comparable customer-facing delivery portfolios.
• Strong experience leading customer and executive conversations, managing expectations, resolving competing priorities, and driving work to conclusion.
• Demonstrated experience coordinating cross-functional delivery across business stakeholders, customer IT, engineers, application/product specialists, operations teams, and external partners.
• Experience with projects involving enterprise applications, cloud services, infrastructure, security, integrations, or business-process modernization.
• Working functional understanding of how enterprise business systems support business processes and how changes, outages, and integrations affect users and operations.
• Experience managing risk, dependencies, escalations, major incidents, business continuity, disaster recovery, change, or release activities.
• Excellent written and verbal communication, including executive status reporting, project plans, risk reporting, and incident communications.

Preferred Qualifications

• Experience supporting Oracle Cloud Applications, Oracle PaaS/OCI, or another large enterprise SaaS ecosystem.
• Familiarity with one or more business application domains such as ERP, HCM, EPM, CX, SCM, or industry applications.
• PMP, Agile/SAFe, ITIL, Oracle, cloud, or comparable professional credentials.
• Experience with workflow automation, AI-enabled service improvement, or adoption of new enterprise capabilities.

Scope boundary

The Service Architect owns the customer program and operating outcome. Product configuration, engineering build, technical diagnosis, and specialist remediation remain with the appropriate SMEs and delivery teams.

Disclaimer

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US

Hiring Range in USD from

$96,800 to $306,400 per annum. May be eligible for bonus, equity, and compensation deferral.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match

Paid time off

Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

• 11 paid holidays

Paid sick leave

72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.Career Level - IC5