Service Manager – Continuous Delivery & Quality

Your Responsibilities

• Own the full lifecycle of developer productivity and quality tools (e.g., GitHub/GitLab, Artifactory/Nexus, SonarQube, LambdaTest, Pact)
• Being involved in vendor management, licensing, renewals, and cost optimization
• Monitor adoption and performance through KPIs and feedback to drive continuous improvement in developer experience
• Coordinate integration into enterprise workflows, identity systems, and security controls.
• Facilitate structured feedback loops, evaluate new capabilities, and contribute to roadmap decisions.
• Ensure compliance with governance, audit, licensing, data protection, and security policies .
• Support incident and problem management for the managed tools in collaboration with engineering teams.

Required key competencies and qualifications

• Proven experience with software engineering or DevOps environments; programming fundamentals required.
• Familiarity with SCM, artifact, testing and quality management tools (GitHub/GitLab, Artifactory/Nexus, SonarQube, LambdaTest)
• Understanding of security, compliance, auditability.
• Ability to analyze tool usage and satisfaction data (e.g., dashboards, KPIs, CSAT/OKRs) .
• Strong stakeholder engagement and technical communication skills .
• Service-oriented, proactive mindset with focus on continuous improvement.
• Independent and reliable way of working in distributed, cross-functional teams.
• Fluent English communication skills.
• Preferably located in Romania to ensure close collaboration with users and squad members

What we offer at METRO.digital?

• Hybrid and agile work: thrive in a flexible, multicultural environment.

At METRO.digital, we promote work-life balance through a hybrid working model. You’ll be part of self-organizing, multicultural teams that collaborate in an agile setup.

• People development: when you grow so do we!

We want you to become the best version of yourself with individual and company-wide programs and trainings for people development. Focused among other on development, leadership, appreciation ... it´s time to upskill your career.

• Support with individual solutions:

We are people-caring! We offer support whenever you need it - at every stage of your professional journey.

We offer support whenever you need it - at every stage of your professional journey.

Want to know more about all our benefits? Discover more here.

Let´s connect soon. Apply for the role now!

Position grade within our career framework

Service Manager Grade 2 (Md5).