Staff Engineer (Microsoft Dynamics 365)

Requirements

• Experience : 5.5+ years
• Strong hands-on experience with Microsoft Dynamics 365 Finance & Operations (D365 F&O) / Supply Chain Management (SCM) or AX 2012.
• Strong expertise in Dynamics 365 SCM modules including Inventory Management, Warehouse Management, Procurement & Sourcing, Production Control, Master Planning, and Transportation Management.
• Proven experience leading full-cycle D365 SCM implementation projects from discovery through go-live and hypercare.
• Strong understanding of supply chain business processes including Procure-to-Pay (P2P), Order-to-Cash (O2C), Plan-to-Produce, inventory management, warehouse operations, and production planning.
• Experience conducting business process analysis, fit-gap assessments, solution design workshops, and requirements gathering sessions.
• Expertise in configuring Dynamics 365 SCM modules based on business requirements and industry best practices.
• Experience supporting both implementation and Application Management Services (AMS) engagements.
• Strong knowledge of User Acceptance Testing (UAT), System Integration Testing (SIT), deployment planning, and post-production support.
• Experience working within ITIL-based support frameworks and managing SLA-driven incident, problem, and change management processes.
• Proficiency in creating Functional Design Documents (FDDs), business process maps, RCA reports, test scripts, training materials, and solution documentation.
• Experience with ITSM tools such as ServiceNow, Jira, or Azure DevOps for support and project management.
• Knowledge of Microsoft Dynamics 365 release wave updates, hotfixes, regression testing, and change management.
• Microsoft MB-330 (Dynamics 365 Supply Chain Management) certification is preferred.
• Excellent analytical, troubleshooting, stakeholder management, communication, and mentoring skills with the ability to perform effectively in fast-paced client environments.

Responsibilities

• Lead end-to-end Microsoft Dynamics 365 SCM implementation projects from discovery, solution design, configuration, testing, deployment, and hypercare support.
• Conduct business workshops, gather and analyze requirements, perform fit-gap analysis, and recommend scalable supply chain solutions.
• Configure and deploy Dynamics 365 SCM modules including Inventory Management, Procurement & Sourcing, Warehouse Management, Production Control, Master Planning, and Transportation Management.
• Prepare functional design documents, business process maps, configuration documentation, test scripts, and user training materials.
• Collaborate with technical consultants and developers to translate business requirements into effective technical solutions and integrations.
• Support System Integration Testing (SIT), User Acceptance Testing (UAT), deployment planning, and production go-live activities.
• Deliver end-user training and provide functional knowledge transfer to business and support teams.
• Act as the functional escalation point for L2/L3 support, resolving complex issues related to procurement, warehouse operations, production, inventory, and planning.
• Investigate production incidents, perform root cause analysis, and recommend long-term corrective actions and system improvements.
• Manage support tickets, service requests, enhancements, and change requests while ensuring compliance with agreed service levels.
• Evaluate Microsoft Dynamics 365 release updates and hotfixes, assess business impact, and coordinate regression testing and deployment activities.
• Identify opportunities for continuous process improvement and implement system enhancements to optimize supply chain operations.
• Maintain comprehensive functional documentation, knowledge repositories, runbooks, and support artifacts.
• Mentor junior consultants, provide functional leadership, and support successful project delivery across implementation and managed services engagements.
• Partner with business stakeholders, project managers, architects, and cross-functional teams to ensure high-quality delivery and customer satisfaction.

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.