Staff Engineer, ServiceNow (AI Ops & Event Management)

REQUIREMENTS

• Experience - 5.5+ years
• Strong experience in ServiceNow AIOps, Event Management, and ITOM
• Hands-on experience in designing, implementing, and maintaining ServiceNow AIOps solutions
• Strong ServiceNow development experience with JavaScript, Glide APIs, Business Rules, Client Scripts, and Script Includes
• Experience with Flow Designer, Integration Hub, Update Sets, and Scoped Applications
• Hands-on experience with ServiceNow Event Management and alert correlation capabilities
• Experience integrating ServiceNow with monitoring and observability tools such as SolarWinds, Dynatrace, AppDynamics, or similar platforms
• Strong understanding of IT Operations Management (ITOM) processes and best practices
• Experience working with REST and SOAP APIs for integrations
• Ability to translate business requirements into scalable technical solutions
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent communication and stakeholder management skills
• Bachelor's degree in Computer Science, Engineering, or a related field
• ServiceNow certifications in ITOM, Event Management, or AIOps will be an added advantage

RESPONSIBILITIES

• Design, develop, implement, and maintain ServiceNow AIOps and Event Management solutions following ServiceNow best practices
• Configure and optimize ServiceNow AIOps capabilities for business-critical applications and infrastructure
• Implement Event Management solutions, including alert ingestion, alert correlation, and noise reduction
• Develop and maintain integrations between ServiceNow and enterprise monitoring tools
• Build and enhance platform capabilities using JavaScript, Glide APIs, Flow Designer, and Integration Hub
• Collaborate with stakeholders to gather requirements and design effective ITOM solutions
• Configure and customize ServiceNow applications to meet business needs
• Perform integration testing and ensure high-quality solution delivery
• Troubleshoot and resolve application, integration, and platform-related issues
• Support platform upgrades, deployments, and continuous improvement initiatives
• Ensure adherence to ServiceNow development standards, governance, and security best practices
• Participate in design reviews, code reviews, and provide technical recommendations

Bachelor’s or master’s degree in computer science, Information Technology, or a related field