IN_Sr Associate_Finance Shared Services Value Stream Lead _GCC_Advisory_Gurgaon

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Salesforce

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

Those in Salesforce user experience at PwC will focus on providing consulting services for enhancing the user experience of various applications. You will analyse user needs, design intuitive and user-friendly interfaces, and offer guidance and support for improving the overall user experience. Working in this area, you will enable clients to optimise user engagement, increase user satisfaction, and achieve their strategic objectives.

Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Job Description&Summary

Lead BAU uplift and future state process design for the Procure to Pay (P2P) value stream across Finance Shared Services (FSS), improving current state purchasing, AP and payment operations while ensuring BOM (Back Office Modernization) delivers a standardised, compliant, automation enabled P2P design aligned to “adopt not adapt.” The role supports transition of regional/country P2P activities into the expanded shared services model and adoption of the new ERP/platform.

Responsibilities

• BAU uplift (operational excellence)
• Baseline current P2P performance end-to-end (requisition to PO, invoice processing, approvals,

payments, supplier queries), identifying bottlenecks, control gaps, and manual workarounds.

• Drive process improvements focused on cycle time, compliance to policy/DOA, reduction in

exceptions, and improved supplier experience—measured through operational metrics (e.g.,

invoice cycle time, first time match rate, on time payment rate, exception volumes, query

volumes).

• Strengthen procurement/finance interfaces for policy alignment, spend visibility, and controls

(segregation of duties, audit trails).

• Future state design & BOM interface

Represent P2P into BOM discovery/design

define fit to standard global P2P processes, controls

and enabling capabilities (e.g., supplier onboarding, portal/self-service, workflow approvals),

aligned to “configuration not customisation.”

• Provide process/volume insights and local requirements to support design decisions and

implementation planning.

• Co-define the P2P service catalogue, SLAs/OLAs and operating model scope for centralisation

into FSS, supporting transition planning for in country activities.

• Transition & adoption

POSITION TITLE

Finance Shared Services Value Stream Lead — Procure to Pay (Individual Contributor Role)

LOCATION

Gurugram

REPORTS TO

Head of Finance Shared Services & Operations

• Lead P2P readiness activities (training, knowledge transfer, cutover planning, hyper care) across implementation waves to ensure stable operations as the new ERP and shared services scope comes online. SUCCESS PROFILE

Improved BAU performance

faster/cleaner month end close; reduced recon backlog and exceptions; improved audit readiness and quality of reporting.

Future state outcomes

signed off global R2R process design, controls and service catalogue aligned to standardisation and automation, ready for implementation

RELATIONSHIPS

Internal External

• Transformation
• GLT
• CX Leaders
• Project Management Community
• Senior Leaders
• Portfolio Leads
• Operating Model Team members
• Third Party Test Centres
• Vendors/suppliers

TO BE SUCCESSFUL

Requirements

• 3-7 years’ experience in finance operations, controllership, shared services, and/or procurement operations, with deep Procure-to-Pay (P2P) expertise spanning accounts payable, purchasing support, invoice processing, approvals, payments, vendor management, and related financial controls.
• Strong controls and compliance capability, including hands-on experience with approval workflows, segregation of duties, audit requirements, and enforcement of policy-driven P2P processes.
• Proven delivery of operational and controllership improvements, leveraging structured continuous improvement approaches and disciplined management of performance, quality, and compliance metrics.
• Strong ERP transformation experience, with a fit-to-standard mindset and demonstrated capability in P2P process design, adoption, and change execution within large-scale finance environments.
• Hands-on Oracle ERP experience (highly preferred / effectively required), including familiarity with Oracle P2P process configuration, navigation paths, approval workflows, and implementation methodologies in a shared services context.
• Strong stakeholder management capability across procurement, finance, regional, and in-country teams, with the credibility to operate effectively in both transformation and business-as-usual environments.

Mandatory skill sets

 Strong hands-on experience with Salesforce CRM Analytics (Tableau CRM / Einstein Analytics).

 Expertise in Recipes, Dataflows, Datasets, Dashboards, Lenses, Apps, SAQL, and Dashboard JSON.

 Strong SQL, ETL, data modeling, and analytics experience.

 Experience with Einstein Discovery and predictive analytics.

 Knowledge of Snowflake integrations, REST APIs, and external data connectors.

 Strong understanding of Salesforce Security Model, Roles, Permission Sets, and Sharing Rules.

 Experience with Git, Salesforce DX, Metadata API, and CI/CD processes.

 Excellent troubleshooting, stakeholder management, and communication skills.

Preferred skill sets

 Salesforce CRM Analytics & Einstein Discovery Consultant Certification.

 Experience delivering large-scale analytics implementations.

 Experience working in enterprise reporting and business intelligence environments.

Years of experience required

6 to 8 Years

Education qualification

BE/B.Tech/MBA/MCA/M.Tech

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required

Bachelor of Technology

Degrees/Field of Study preferred

Certifications (if blank, certifications not specified)

Required Skills

Salesforce Platform

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Analytical Thinking, Communication, Creating Mock-Ups, Creativity, Customer Experience (CX) Strategy, Design for Usability, Design Review, Design Thinking, Digital Customer Experience, Digital Tooling, Embracing Change, Emotional Regulation, Empathy, Experience Design, Graphic Artistry, Human-Centered Design, Inclusion, Intellectual Curiosity, Interface Management, Iterative Design {+ 20 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

August 28, 2026