Rep 2, IT Support-2

Rep 2, IT Support-2 - Military, Veterans and Diverse Job Seekers | Career Page

West Palm Beach, FL, United States

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Job Openings Rep 2, IT Support-2

Performs moves, adds, changes and maintenance activities for desktop/laptop computers, telephones and printers. Installs new equipment for users and replacement of non-functioning equipment.
Educates end users regarding computer and software operations, including basic how-to and best practices.
Performs network troubleshooting. Makes recommendations on computer related needs.
Provides assistance in moving and re-installing equipment when required.
Assists with the development, implementation and maintenance of network file server backups and disaster recovery.
Ensures complete and reliable security for sensitive data.
Performs work in a timely manner and is responsive to users' needs.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.

Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.

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