Senior IT Specialist

SAIC is seeking an IT Specialist to play a key role in keeping critical network, system, and communication technologies running smoothly. This position provides Tier 1 and Tier 2 support across network, systems, and phone operations in alignment with the SIE OPORD. You’ll manage and maintain a wide variety of IT and communication systems—including routers, switches, VTCs, phones, laptops, and related infrastructure—while helping ensure reliable, secure performance for users and mission partners.

This role is ideal for someone with strong technical knowledge, hands‑on experience with diverse network protocols, hardware, and software, and a passion for troubleshooting and problem solving. Solid communication skills are essential, as you’ll collaborate closely with other IT team members and contribute to long‑range planning and resource administration for the enterprise network.

Key responsibilities include monitoring system performance, maintaining equipment logs, ensuring link functionality, and supporting full lifecycle operations for LAN/WAN infrastructures. You’ll also prepare technical implementation plans, conduct research to ensure network compliance with applicable standards, and provide regular performance updates to Government stakeholders.

Primary Duties Include

• Installing, configuring, tuning, testing, operating, monitoring, upgrading, patching, troubleshooting, and managing WAN and LAN routing and switching hardware and software.
• Installing, maintaining, troubleshooting, and managing PC hardware and software within the WAN/LAN infrastructure.
• Supporting and repairing LAN/WAN capabilities, including point‑to‑point circuits, satellite connectivity, dedicated and broadband Internet connections, and associated routers, switches, and encryption devices.
• Configuring, operating, maintaining, defending, and troubleshooting LAN Programs of Record (PORs).
• Managing IT infrastructures across USSOCOM, Component Commands, TSOCs, and deployed forces, including required updates to routers, switches, circuits, and encryption devices.
• Maintaining and repairing Virtual Local Area Network (VLAN) architectures.
• Configuring, maintaining, defending, and troubleshooting classified and unclassified wireless LANs and wireless access points.
• Provisioning and managing secure LAN/WAN VPN services for remote elements and mission partners, ensuring compliance with DoD, DIA, DISA, USCYBERCOM, and USSOCOM policies and directives.
• Troubleshooting LAN/WAN voice, data, and transmission networks and assessing the impact of architectural changes.
• Implementing and maintaining network and security access controls.
• Updating, monitoring, managing, troubleshooting, and documenting routers and switches across USSOCOM LAN/WAN networks.
• Coordinating with Government and commercial circuit providers to expedite restoration of circuit outages.
• Supporting mobile devices and CSfC kits.

May require shift work and/or an ability to work a non-standard work schedule to support the USSOCOM mission

Qualifications

• Solid technical skills, with experience in a variety of network protocols, software, and hardware involved in IT Specialist operations.
• Comprehensive knowledge of Government hardware, software, and network components.
• Strong troubleshooting, analytic and diagnostic skills, along with good communication abilities
• Security+ Certification required
• Must be DoW 8140 compliant under the Work Role Code 411 – Technical Support Specialist- Intermediate level or higher. (CCNA Preferred)

Education & Experience

• High school diploma with a minimum of 12 years of relevant experience, 10 years' experience with Associate's, OR 6 years' experience with Bachelor's.

Security Clearance

• Active DoD TS/SCI clearance or higher is required.