ServiceNow Developer (ITSM, ITOM, CMDB & HAM)

ServiceNow Developer (ITSM, ITOM, CMDB & HAM)

Job Details

• Employment Type: Contract
• Work Mode: Hybrid (2 Days WFH / week)
• Location: Onsite (Hyderabad, Chennai, Pune, Bangalore, Coimbatore)
• Total Experience Required: 6+ years
• Relevant Experience Required: 6+ years in ServiceNow

Job Summary We are seeking an experienced ServiceNow Developer to design, develop, and customize solutions across ITSM, ITOM, CMDB, and Hardware Asset Management (HAM/HAM Pro) modules. The ideal candidate will build end-to-end platform configurations, automated workflows, and complex enterprise integrations.

Key Responsibilities

• Design and customize ITSM processes (Incident, Problem, Change, Request, Knowledge Management, Service Catalog).
• Implement and support ITOM capabilities, including Discovery, Service Mapping, Event Management, and MID Server Administration.
• Configure CMDB and CSDM alignment to ensure data quality, health, and governance.
• Implement HAM/HAM Pro lifecycle processes, including procurement, inventory management, stockrooms, and audits.
• Develop Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, and IntegrationHub workflows.
• Build and manage REST/SOAP web service integrations and Scripted APIs.

Requirements

• 6+ years of hands-on experience in ServiceNow application development and customization.
• Strong technical scripting background in JavaScript, Glide APIs, HTML, CSS, and ServiceNow API frameworks.
• Proven experience across ITSM, ITOM (Discovery/Service Mapping), CMDB/CSDM, and Hardware Asset Management (HAM).
• Hands-on experience with IntegrationHub, REST/SOAP web services, and MID Server setup.
• Strong understanding of ITIL v4 processes and Agile software development practices.

Preferred Qualifications

• Certified System Administrator (CSA) or Certified Application Developer (CAD).
• CIS certifications in ITSM, Discovery, Service Mapping, or Hardware Asset Management (HAM).
• Experience with HAM Pro implementation, SAM Pro, or ITAM optimization.