Business IT Support specialist

We are looking for a Business IT Support Specialist to join our Business IT team in Kazakhstan. This role is key to supporting our digital workplace and digitalisation strategy and ensuring smooth IT operations locally.

Key Responsibilities

• Provide hands-on end-user support for hardware, software, and digital workplace tools.
• Drive adoption of Microsoft 365 and Teams as core collaboration platforms.
• Monitor and analyze service desk metrics to identify areas for improvement.
• Support digital transformation initiatives and promote best practices.
• Occasional travel within Kazakhstan to company sites.
• Support users across the EUE-EUNE area as part of the Area Business IT Team
• Take part in local and Area Business IT projects and implementations
• Collaborate with the Area business IT and EMEA infrastructure Teams to roll out updates, migrations, and technical projects
• Maintain site-specific IT documentation including asset inventories and technical diagrams

Reporting Line

• Reports to Local IT Manager
• Indirect reporting to Area Business IT Manager
• Strong technical knowledge of Windows, Microsoft 365, mobile device management, and hardware troubleshooting.
• Microsoft 365 expertise (mandatory), Microsoft Teams proficiency.
• Strong English communication skills.
• Ability to work independently and collaborate with international teams.
• Knowledge of Microsoft Power Platform.
• Exposure to ERP systems or Salesforce.
• Work experience with ITSM systems (ServiceNOW, etc.)

Conditions

• Work schedule 5/2, full day;
• Based on the results of work, an annual bonus is paid for the year;
• Cellular phone and mobile compensation;
• Free meals at the workplace;
• Health insurance for the employee and for family members;
• Accident insurance 24/7;
• Payment of benefits for temporary disability 100%;
• English language courses;
• Paid annual leave 28 calendar days;
• Financial assistance for various life events (childbirth, family circumstances, etc.).

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.