Specialist, Software Engineering

Job Description

R2- Specialist, HAI Platforms

The Opportunity

Based in Hyderabad, joining a global healthcare biopharma company and be part of a 130-year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

Be part of an organization driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.

Drive innovation and execution excellence. Join a team that is passionate about using data, analytics, and insights to drive decision-making and create custom software, allowing us to tackle some of the world's greatest health threats.

Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company's IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each Tech Center helps ensure we can manage and improve each location, from investing in the growth, success, and well-being of our people to making sure colleagues from each IT division feel a sense of belonging, to managing critical emergencies. Together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.

Role Overview

We are seeking a Specialist Platform Engineer – BPM Platforms (Celonis) to join our HAI Platform Operations group within the Digital Platform Services group under the Global Technology Organization.

As the Specialist, Celonis Platform Operations (R2), you will deliver dedicated, hands-on operational support for our enterprise Celonis platform, ensuring high performance, stability, and data reliability across the organization. You will take the lead on critical configuration and deployment activities within both the Execution Management System (EMS) and Celonis Process Modeling (CPM) environments, ensuring seamless updates and data model deployments. Operating with significant day-to-day autonomy under broad supervision, you will also expand your technical scope by providing valuable back-up support for our enterprise Appian platform. You will collaborate closely with Celonis engineering and business teams, as well as Appian application teams, to troubleshoot complex issues, optimize workflows, and maintain robust, high-performing platform capabilities that drive digital efficiency.

What will you do in this role

• Provide hands on operational support for Celonis platform.
• Provide Configuration and deployment support in EMS and CPM environments.
• Provide back up support for Appian platform.
• Collaborate closely with Enterprise Celonis teams.
• Provide operational support for Hyper-automation platform Celonis operations. You will be responsible for managing and optimizing operations across Celonis EMS and CPM tools.
• Provide Incident & Problem Management support, monitoring and addressing user issues, while orchestrating Root Cause Analysis (RCA) to implement permanent platform and process fixes that prevent issue recurrence
• Act as a primary contact to keep product business leads, upstream data providers, and downstream data consumers aligned on platform changes.
• Collaborating closely with technology partners (e.g., Celonis, AWS) to manage licensing, roadmaps, and support escalation paths.
• Drive global operational excellence collaborating with cross-functional technical teams including; Product, Platform Engineering, Application Operations and Infrastructure groups.

What Should you have

• Bachelor’s degree in computer science, Information Technology, Computer Engineering, or a related field; or equivalent work experience.
• At least 3 to 5 years of hands-on experience with Celonins EMS.
• Familiarity with Celonis Process Modeling administration
• Practical experience with public cloud platforms, Preferably Amazon Web Services (AWS), including Networking, Compute, storage and Security.
• Familiarity with Appian cloud platform.

Primary Skills

Celonis, AWS, Incident management, Troubleshooting and Celonis Process Modeling (CPM)

Secondary Skills

Execution Management System (EMS) and Appian

Preferred

• Celonis certification(s) (e.g., Celonis Data Analysis & Data Engineering Certified).
• Deep experience with Celonis Cloud platform (EMS/CPM).
• Familiarity with broader monitoring tools, such as Dynatrace, Grafana, CloudWatch, or similar monitoring/logging solutions.
• Experience working in highly regulated industries (e.g., healthcare, pharmaceutical, financial services) is a plus.

This role represents an exceptional opportunity to lead and influence the future of BPM platforms within our organization. If you're passionate about leveraging cutting-edge technology to accelerate healthcare innovation and thrive in a strategic leadership role, we invite you to apply!

This role represents an exceptional opportunity to lead and influence the future of BPM platforms within our organization. If you're passionate about leveraging cutting-edge technology to accelerate healthcare innovation and thrive in a strategic leadership role, we invite you to apply!

Who we are

We are known as well-known org Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

Required Skills

Amazon Web Services (AWS), Celonis Process Mining, Incident Management, Troubleshooting

Preferred Skills

Appian (Platform), Execution Management Systems

Current Employees apply HERE

Current Contingent Workers apply HERE

Secondary Language(s) Job Description

#MSDHYDIT

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status

Regular

Relocation

Domestic

VISA Sponsorship

No

Travel Requirements

No Travel Required

Flexible Work Arrangements

Hybrid

Shift

Not Indicated

Valid Driving License

No

Hazardous Material(s)

n/a

Job Posting End Date

09/25/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.