Remote Desktop Support

Skills

Remote Desktop Support

Exp.

Level

L2

# of Position

20+

Work Location (also mention if we can consider relocation): Chennai /Noida

Max PR for Candidate

35 K PM

Interview location

Bangalore, Chennai, Noida

Remarks (if any) – deadline to share profiles /walk-in deadline/etc

SHARE BEST PROFILE AS PER JD OR BEST MATCH

INTERVIEW WILL BE IN THIS SATURDAY 14th Nov 2015

Detailed JD

General Description

Responsibilities

-

Coordinate desktop changes to avoid deployment collisions.

Prepare requests for rollout

Prioritize change requests

Create rollout plans for changes requests

Coordinate implementation process

Keep track of request and make sure they are implemented as planned

Participate in incident handling concerning desktop changes.

Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.

Microsoft environment knowledge (desktop & server).

Have some level of technical understanding of the products building up a desktop service.

Experience from the desktop environment.

Understanding and experience of change management process.

Technical Requirements

Phone support experience necessary.

• Technical helpdesk or technical call center experience is necessary.
• Disciplined, systematic problem solving skills required.

Windows Operating systems

Clients

Windows7, Windows Vista, Windows XP, Windows 2000

Servers

Windows 2000, Windows 2003, Windows 2008,

• Knowledge of Active Directory, Exchange 2003/2007
• ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center

Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools

MS Office Suite (XP, 2003, 2007)

MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio

• Internet browsers (e.g. Explorer, Chrome, Firefox),
• VPN and remote dial-in users

Support for laptop, desktops, and printers

• PDA and blackberry support

Others

Adobe Acrobat and other common desktop applications like Winzip, etc

Soft Skills

Excellent communication and conversation skills (Verbal and Written)

• Good documentation skills [B2 LEVEL]
• Should have a great customer handling skills
• Able to handle unforeseen situations
• High level of acceptance
• Can drive HCL’s value and its methodology

Other Skills / Experience

• Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone.
• Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must.
• Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.
• Ability to learn new information quickly and the willingness to do so at all times.
• Ability to work flexible hours from time to time to cover for other help desk staff and to be on call via pager during the week.
• Customer Focus

Teamwork

Technical Expertise

• Interpersonal Effectiveness

Concern for Order and Quality

Hi,

We have multiple openings for different location, for different clients. If you interesting in collabera, plz find the attached details.

Closing Block

Full Name (As per PAN CARD)

Self Mobile number

Alternate Number

Email Address

Total Experience

Relevant Experience

Highest Qualification (Degree)

Current Employer name (Payroll)

Current Designation

Current CTC (Annual)

Expected CTC (Annual)

Official Notice Period (As per Offer Letter)

Can join in (Days)

Any Interviews / Offers in Pipeline

Current Location

Work / Requirement Location

Date of Birth

PAN card Number

Interview Timings

PASTE CANDIDATE’S CV OVER HERE

Thanks & Regards

Swapna.p

swapnap107@gmail.c

Squircle IT Consulting Services Pvt. Ltd.

Hyderabad - 44.

Contact

040-6565 6629.