SD (service desk) L1 (1 + Years)

Short Job Description

Service Desk - L1 Voice Support (Technical Support Executive)

Level

L1

Experience

6 Months to 3 years

Qualification

Any Graduate

Role

He/she will be responsible in providing 100 % voice support to the clients and online technical resolution.

The ideal candidate should have

• Voice based Technical support experience in a global environment
• Basic technical knowledge of PCs
• Knowledge of MS Outlook troubleshooting, Internet and Networking
• Technical knowledge of operating systems like Windows XP
• Good verbal and written communication skills
• The willingness to work in a 24*7 environment

SELECTION CRITERIA

Grammatical Written Test

For written grammar test, candidate will be evaluated on below mentioned parameters:

• Preposition
• Conjunction
• Verb
• Adjectives

V&A

For voice & accent round, candidate should possess following:

• Good command on English Language
• Voice Clarity
• Pronunciation
• Confidence

Technical Round .

Interview Process

Interview Stage Interview Rounds- SD/DC Ops

1st Round Grammar Test

2nd Round Voice & Accent Score

3rd Round Online Score

4th Round Technical Interview

Interview Date

26 December 2015

Interview Location

Bangalore, Chennai, & Noida

Joining Location

Chennai & Noida

Hi,

We have multiple openings for different location, for different clients. If you are interesting in plz find the attached details.

Closing Block

Full Name (As per PAN CARD)

Self Mobile number

Alternate Number

Email Address

Total Experience

Relevant Experience

Highest Qualification (Degree)

Current Employer name (Payroll)

Current Designation

Current CTC (Annual)

Expected CTC (Annual)

Official Notice Period (As per Offer Letter)

Can join in (Days)

Any Interviews / Offers in Pipeline

Current Location

Work / Requirement Location

Date of Birth

PAN card Number

Interview Timings