Sr Mgr-Tech Project Mgmt

The U.S. Consumer and Digital Technology (USCDT) Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.

American Express Global Dining brings together world-class experiences through platforms like Resy, Tock, and Rooam, creating seamless connections between diners and restaurants, and the broader Amex Membership ecosystem. Our mission is to define the future of hospitality and dining through technology, data, and design.

As part of Team Amex, you’ll experience a culture built on innovation, shared values, and an unwavering commitment to back our customers and colleagues. You’ll have the support, flexibility, and autonomy to make an impact while helping shape the future of how people discover, book, and enjoy dining experiences worldwide.

Responsibilities

• Technical Project Manager/Scrum Master for multiple teams to deliver solutions in support of key product and engineering initiatives.
• Provide cross-functional coordination with Engineering and Product Management and inter/intra team communications to deliver outstanding program outcomes.
• Work closely with software engineers, product managers and other engineering teams to get high-quality products and features through the SDLC (build, test, and release on time).
• Manage project schedules, identify possible risks/issues, and clearly communicate them to project stakeholders.
• Data driven / logical in implementing. Excited by going deeper vs broader. Not shying away from contributes technical discussions.
• Maintaining release and dependency plans across Engineering teams and external partners
• Actively identifying, managing, and raising risks, issues, and changes tied to product development initiatives.
• Conducting Planning sessions and Scrum ceremonies, with a focus on continuously learning from the past

Leadership

• Finding opportunities to embrace innovative technologies and processes
• Comes from a technical delivery background with a good understanding of software engineering and technologies.
• Organized, diligent, proactive, and passionate about delivery
• Excellent in Agile, Scrum development teams delivering fast paced environment.
• Experience understanding technology solutions at an enterprise-level
• Excellent oral and written communication skills and an ability to effectively communicate and negotiate with third parties, development, and product managers
• Experience in clarifying objectives, dealing with ambiguity, advocating for simplification, influencing teams and being able to build your own path to navigate to solutions

Qualifications

• 7+ years of IT experience with 4+ years of agile experience scrum master managing scrum team for medium to large software development projects
• Certified Scrum Master (CSM/SSM/PMI) Certification.
• Agile experience as a Scrum Master managing multiple Scrum Teams for software development projects.
• Experience working cross functionally with Engineering, Product Management, and other functions involved in Project Delivery.
• Excellent verbal and written communication and presentation skills, with the ability to interact with leadership, technical and non-technical groups.
• Excellent analytical, problem-solving, consultation and organizational skills.
• JIRA expertise: Sprint Reporting, Road mapping, Dependency management
• AI literacy with the ability to leverage AI tools for productivity, understand basic AI concepts and governance, and identify opportunities for automation and operational efficiency in project delivery.

Preferred Qualifications

• PMP (Project Management Professional) Certification
• SaaS Technical Delivery
• Passionate about building technical solutions

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.