DevOps Engineer - Allegis Group (Allegis Project)

Overview

Before applying for a TGS role, internal employees must discuss their interest with their current manager.

Please share this direct link with your manager so they can submit their approval. Your application cannot move forward until the form is completed.

The Level 1/P1 Engineer supports the Compute, Storage, Monitoring, and Automation team within Enterprise Operations. This role assists with day-to-day monitoring, event response, ticket triage, routine administration, documentation, and operational support activities that help maintain the availability and continuity of compute, storage, monitoring/alerting, and automation technologies across the enterprise. The engineer follows established processes, procedures, and work instructions; escalates complex issues to senior engineers or technical leads; and works closely with systems, application, and infrastructure teams to deliver reliable service to customers. Clear communication, strong customer service, attention to detail, and a willingness to learn enterprise technologies are key attributes for this role.

Responsibilities

Essential Functions

Monitor hardware, compute, storage, operating system, and service monitoring events to help maintain consistent operations and service availability. Respond to alerts and problem tickets submitted through the enterprise ticketing system; document actions taken, communicate status, and escalate issues according to established procedures. Perform initial troubleshooting and data gathering for incidents, service problems, and failures; assist senior engineers with root cause analysis as needed. Follow documented runbooks, standard operating procedures, and work instructions for monitoring, event management, compute, storage, and automation activities. Support routine hardware and software administration, maintenance, and operational support tasks under the guidance of senior engineers or technical leads. Participate in continuous improvement of standards, procedures, documentation, and delivery processes for Enterprise Operations. Assist with documenting procedures, tool operations, operational diagrams, configuration details, and knowledge articles. Participate in planning, testing, and implementation activities for hardware, storage, operating system, monitoring, and automation platforms as assigned. Communicate work status, risks, blockers, and customer-impacting issues to the technical lead, service manager, or appropriate escalation contact. Coordinate with peer teams, vendors, or partners to support issue resolution when directed. Develop and maintain technical skills through formal training, informal learning, mentoring, and hands-on operational experience. Identify opportunities to improve monitoring, alert quality, runbooks, ticket handling, and operational consistency, and share recommendations with the team.

Qualifications

Minimum Education and/or Experience

Associate’s or bachelor’s degree in Information Technology, Computer Science, or a related field preferred; equivalent technical training, certifications, or hands-on experience may be considered. 0–2 years of experience in IT operations, infrastructure support, monitoring, service desk, systems administration, or a related technical support role. Foundational understanding of operating systems, infrastructure concepts, cloud services, monitoring tools, and enterprise ticketing processes. Exposure to VMware, New Relic, HPE 3PAR, automation, scripting, virtual desktop infrastructure, or similar enterprise technologies preferred.

Skills/Abilities

Strong communication, collaboration, and customer service skills. Ability to follow documented procedures, runbooks, and escalation paths accurately. Ability to triage tickets, document troubleshooting steps, and provide clear status updates. Foundational troubleshooting skills for application, infrastructure, operating system, or monitoring-related issues. Working knowledge of operating systems, databases, web hosting, infrastructure concepts, and cloud fundamentals. Ability to research, investigate, and learn new technologies with guidance from senior team members. Ability to manage time, prioritize tasks, and meet deadlines in an operational support environment. Experience with ServiceNow or another enterprise ticketing system preferred.

Core Competencies

Customer Focus Dealing Ambiguity Approachability Drive for Results Integrity and Trust Functional/Technical Skills Business Acumen Self-Development Peer Relationships

***Posting Close Date: 9/25/2026***

This includes receiving your manager approval form.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

• US Salary range: $55,400-$83,000 Potential bonus up to: $5,500

Compensation will be determined based on a variety of factors which may include, but are not limited to, education, experience, skills, and geographic location. As an internal Allegis Employee exploring roles within TEKsystems Global Services, hiring eligibility and maintaining existing ancillary benefits are subject to change with transfer from one role to another. Please reach out to Talent Mobility for specific questions: TGS_Talent_Ops@teksystems.com.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
• https://www.teksystems.com/en/careers/benefits