Help Desk Support

Job Title

Help Desk Support I

Location

601 East 18th Avenue Suite 150 Denver, CO

Duration: 9+ Months

Complete Description

Description

• Please see updated statement of work in the attachment section:
• Provides support to end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks and monitors the problem to ensure a timely resolution.
• May require an associate's degree in a related area and at least 1 year or equivalent experience in the field or in a related area.
• Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Primary job functions do not typically require exercising independent judgment.

All your information will be kept confidential according to EEO guidelines.