Kronos Subject Matter Expert

Position Details

Job Title

Kronos Subject Matter Expert

Location

Columbus, OH 43215

Duration

12+ months (Strong possibility for an extension)

Senior Business SME1 - OAKS Kronos Team Supervisor

Work Breakdown

50%

Team Management

30%

Kronos support as described in this document

20%

Interaction with customers (agency business owners) and Kronos timekeeper license users

Role Description

• Manage a small team of Kronos support personnel that provide technical and functional support of the State of Ohio’s Kronos Application for approximately 20,000 Users (Note, the number of Kronos users should double in the foreseeable future)
• Ensure Quality Assurance and consistency over the work product
• Work in collaboration with the OAKS Managed Services Providers (MSP), key internal IT and Security organizations, and other critical stakeholders to maintain the Kronos Workforce Central application
• Responsible for identifying and troubleshooting production issues and problems in the Kronos Workforce Central application
• Consult on application aspects of break/fix approaches and planned enhancements
• Bring research and recommendations to the OAKS team to continually improve the current Kronos Workforce Central application
• Work to understand customer issues and communicate these issues to various stakeholders
• Maintain the Kronos Workforce Central Operation Processes
• Proactively identify and implement service improvements in operational delivery processes
• Analyze and Diagnose incidents and events related to the Kronos Workforce Central application in the Production Environment
• Conduct cause analysis for incidents and events affecting Kronos Workforce Central documentation
• Document results of analysis in Event / Incident Management database
• Help drive Kronos Workforce Central performance improvements
• Assist in validating Kronos Workforce Central contract performance
• Customize Kronos software to meet the State’s needs
• Program SQL based queries and views to develop interfaces and customized reports
• Provide program specific training and follow-up support for new agencies
• Develop documentation for the configuration of the software based on discovery and union contracts
• Lead discovery workshops with agencies to determine goals objectives, and procedures to ensure successful implementation of time management software

Mandatory: In a supervisory role

• Supervision of a Kronos system production support team in the last 3 years.
• 5+ years of Kronos experience including Workforce Central (WFC) time management software implementation and/or application support experience. 5+ years of experience must have been in the calendar years 2008 to present.
• Experience with large workforce use of Kronos (i.e. over 10,000 employees)
• Experience supporting Kronos for union/bargaining unit workforce
• This position requires this contractor to work on-site five (5) business days a week

Preferred

Hands on experience with the following

• WFC Configuration and alignment with Organization Pay Rules
• WFC Mobile Application Support
• Time Clock Management/Management of Time Cards

O Intouch

O Series 4000

O Other time capture devices

• Integration to PeopleSoft Application

O BizTalk

O Workforce Integration Manager

• WFC Architecture and Technology support including SQL Server database support
• Public Sector experience
• Application management/outsourcing experience
• Kronos application patch, bundle, or image experience (WFC 7.0 or higher)
• Excellent verbal and written communication skills
• Ability to interface and resolve issues across all levels of an organization
• Writing WFC reports

Preferred Education and Training

• 4 year college degree
• Training in Employee Supervision/Management and/or Program Management
• Project Management Professional (PMP) certification
• Kronos WFC training courses (please list)

All your information will be kept confidential according to EEO guidelines.