Technology Generalist

Primary Functions

Under the general direction of the Director of IT, assist in the management of efficient and secure data processing throughout the bank. Provide end-user support for all Bank hardware/software with an emphasis on personal computers, phones and portable devices.

Primary Activities

• Serve as the primary lead for the implementation and support of the Bank’s audio, visual, and video conferencing equipment.
• Provide help desk support for employees.
• Install, maintain, and upgrade hardware and software for technology devices.
• Maintain hardware/software asset management records, including exceptions.
• Install and troubleshoot printers and other devices.
• Provide ad hoc user training as required to help employees effectively utilize the Bank’s systems.
• Follow established practices and standards for workstation configurations, naming conventions, and other established procedures.
• Maintain and apply a detailed knowledge of technology/cybersecurity policies, processes and procedures.
• Work with 3rd party vendors to support hardware and software.
• Coordinate the replacement and or servicing of defective hardware.
• Participate and provide support to IT projects that involve hardware and software installation, upgrade and migration.
• Perform other duties as assigned by the Director of IT.

Staff Activities

• Recognize and demonstrate the Bank’s Core Values:
• We are willing to sweep floors when no one is looking: We value and respect the contribution of each member of the team and work together – even sweeping floors – to support our mutual goals.

We are passionate about our craft

Each day our effort is focused on doing better than the day before.

• We are willing to walk a mile to return a lost wallet: Going the distance to do right by our customers and co-workers.

We are candid and kind

Our integrity, built on the trust of our community and among our peers, depends on our ability to communicate with respect, honesty and candor.

• Maintain the highest level of confidentiality of customer transactions and account information.
• Maintain knowledge of services in area of responsibility.
• Maintain basic knowledge of related state and federal banking compliance regulations.
• Maintain required level of quality and quantity of work.
• Demonstrate understanding and adherence to Bank Security procedures.
• Work within procedural limits of position.
• Promote Bank’s image and growth.
• Any other duties or projects assigned by supervisor.

Job Qualifications

• Formal training in computer science, MIS, information systems or related field. A college degree is desirable.
• Minimum 1 year experience supporting Windows 7 (or later OS) in a corporate environment.
• Basic understanding of TCP/IP and IP addressing, LAN Technology including Ethernet and Ethernet switching, and routing fundamentals is beneficial.
• Experience with Banking systems is a plus.
• Effective verbal and written communication as well as the ability to quickly identify problems and implement solutions is essential.
• Configuration and troubleshooting skills are necessary.
• CompTIA A+, Network+ and Security+ certification or related certifications desired.

Physical & Environmental Factors

• Must be able to stand or sit for long periods of time.
• Work is normally performed in an office environment with some travel to other branches/departments.
• May operate office equipment necessary to perform job function.
• Requires lifting and transferring of computers, printers, copiers and other equipment as needed.