Manager, Technology Operations & Enablement

Manager, Technology Operations & Enablement

Location

Lake Mary, FL (Hybrid)

Department

Technology, AI & Product Experience (TPX)

Position Type

Full-Time, Exempt

About The IIA

The Institute of Internal Auditors (IIA) is the global leader and recognized authority for the internal audit profession. We advance the profession worldwide through education, advocacy, certifications, standards, and professional resources.

Guided by our values of People First, Integrity, Collaboration, Accountability, and Innovation, we offer a collaborative, purpose-driven workplace where employees can grow professionally while making a global impact.

Why Join The IIA?

Join a global, mission-driven organization and play a key role in strengthening how technology operations support our business. You'll collaborate with technology and executive leaders, manage strategic technology investments, and help drive operational excellence across an evolving portfolio of digital platforms, data, AI, and information security initiatives.

Position Summary

The IIA is seeking an experienced, highly organized, and financially skilled Manager, Technology Operations & Enablement to oversee technology business operations, IT financial management, vendor relationships, and executive-level coordination within our Technology, AI & Product Experience (TPX) department.

This highly visible role serves as a trusted operational partner to technology leadership, ensuring effective budget management, vendor governance, process improvement, and execution of strategic initiatives.

The ideal candidate combines expertise in IT operations, technology budget management, SaaS vendor management, financial forecasting, and executive communications, with the ability to independently manage competing priorities and translate complex information into actionable business recommendations.

What You'll Do

IT Financial Management & Budgeting

• Own the annual technology operating and capital budgets, partnering with department leaders and Finance on planning and execution.
• Manage monthly financial forecasts, budget variance analysis, and technology spending reports.
• Monitor cloud consumption, software licensing, contractor costs, and operational versus project investments.
• Identify cost savings, vendor consolidation, and license optimization opportunities.
• Develop business cases, total cost of ownership (TCO) analyses, and financial recommendations for technology investments.
• Coordinate purchase orders, accruals, capitalization decisions, and audit-ready financial documentation.

IT Vendor, SaaS & Contract Management

• Manage the technology vendor portfolio, including contracts, renewals, licensing, and vendor spending.
• Lead vendor negotiations, contract renewals, and software subscription optimization in partnership with Legal and technology leaders.
• Establish vendor performance reviews, service-level agreement (SLA) monitoring, and issue escalation processes.
• Partner with Information Security on third-party risk assessments, vendor onboarding, renewals, and offboarding.
• Oversee contractor and staff augmentation agreements, statements of work (SOWs), and related vendor administration.

Technology Operations & Process Improvement

• Manage operational processes involving technology requests, access administration, software licensing, and IT asset lifecycle management.
• Develop operational KPIs, dashboards, and reporting to measure technology performance and efficiency.
• Improve workflows, documentation, tools, and cross-functional coordination.
• Leverage AI and automation tools to improve productivity, reporting, and operational effectiveness.

Executive Operations & Strategic Enablement

• Coordinate technology leadership meetings, quarterly planning, objectives and key results (OKRs), and portfolio reviews.
• Prepare executive presentations, financial summaries, and strategic updates for senior leadership, the Board, and Finance Committee.
• Monitor project milestones, risks, dependencies, and action items across technology transformation initiatives.
• Provide recommendations and support decision-making through clear financial and operational insights.
• Represent technology leadership in meetings and cross-functional discussions within delegated authority.

Qualifications

Required Qualifications

• 8+ years of experience in IT operations, IT business management, technology program management, or a related role within a technology organization, including at least 3 years managing technology budgets or vendor portfolios.
• Demonstrated experience managing IT operating and capital budgets, financial forecasting, variance analysis, and technology spending.
• Strong understanding of IT financial management, including operating expenses (OpEx), capital expenses (CapEx), accruals, and financial reporting.
• Experience with technology vendor management, contract negotiations, SaaS licensing, renewals, SLAs, and statements of work.
• Working knowledge of software development, cloud technologies, digital products, and information security operations.
• Advanced proficiency in Microsoft Excel and PowerPoint, including financial modeling and executive-level presentations.
• Strong organizational, analytical, problem-solving, and project management skills.
• Excellent written and verbal communication skills, with the ability to present complex technical and financial information to executive stakeholders.
• Experience using AI tools responsibly to improve efficiency, analysis, and work quality.
• Demonstrated ability to exercise independent judgment, manage confidential information, and work effectively across departments.

Preferred Qualifications

• Bachelor's degree in Business, Information Systems, Finance, or a related field.
• Experience in a nonprofit, professional association, or standards-driven organization.
• Familiarity with Technology Business Management (TBM), FinOps, or ITIL frameworks.
• Experience with third-party risk management, vendor due diligence, and information security collaboration.
• Exposure to large-scale technology transformation programs and offshore delivery partners.
• Relevant certifications such as PMP, ITIL, Certified ScrumMaster (CSM), or FinOps.

Equal Opportunity Employer

The Institute of Internal Auditors (IIA) is an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all employees are treated with dignity and respect. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.