Desktop Support Analyst

Job Title: Desktop Support Analyst

Location

Near Grand Central, New York City, NY (On-site only)

Employment Type: Full Time

Travel

They might need to go to Old Greenwich, CT office 1-2 times a month.

JOB DESCRIPTION

This role will be primarily responsible for providing general desktop hardware and software support to end users across our offices, both in person and remotely.

Core Responsibilities

Account and access administration

manage Active Directory accounts for new hires, departures, and role changes; manage security groups, distribution lists, and shared-folder permissions; handle password resets, account lockouts, and MFA enrollment in accordance with approved access standards and IT policy.

Desktop and application support

troubleshoot Windows workstations, Microsoft 365, Excel Add-ins, Teams, and Outlook; install and configure business and developer applications; support users both in person and remotely.

Endpoint management and patching

perform and monitor workstation patching and assist senior IT staff with server patching through Quest KACE, track compliance, and remediate identified vulnerabilities.

Remote access support

provision and troubleshoot RDP and VPN access, and maintain the remote and disaster-recovery workstation fleet.

Specialized platform support

build and maintain Bloomberg terminals and other trading-floor systems; support developer and quantitative tooling (Visual Studio, VS Code, SQL Server Management Studio, scheduling and container tools), as well as approved AI-assistant applications and their workstation integrations.

Backup and recovery

assist with scheduled tape restore requests, file and database recoveries, including quarterly restores performed for audit.

Hardware, workspace, and asset management

deploy and decommission workstations, support office and desk moves, maintain printers and desk phones, and help track hardware inventory and software licenses.

Ticket ownership

own and resolve requests in the service desk queue as well as walkups, email, chat, and calls; maintain accurate asset records, support documentation, and knowledge-base articles; document work clearly and escalate issues to senior staff when appropriate.

Skills and qualifications

• 1–3 years in a Desktop Support, Help Desk, or IT Operations role.

Hands-on Active Directory experience

user and group administration, permissions, and password management.

• Strong working knowledge of Windows 10/11, Microsoft 365, Teams, and Outlook.
• Familiarity with PowerShell for basic troubleshooting and automation; willingness to develop scripting skills.
• Familiarity with endpoint management or patching tools - KACE, SCCM, Intune, or similar.
• Familiarity with hardware lifecycle work, including imaging, workstation deployment, peripheral troubleshooting, asset tagging, and secure decommissioning.
• Comfort supporting remote access technologies (RDP, VPN) and conducting remote troubleshooting.
• Basic networking literacy and awareness of standard security practices.
• Experience in a regulated, audited, or otherwise controlled environment is a strong plus.
• Financial services experience - particularly Bloomberg terminal support - is a plus.
• Any related certification is a plus.

What we’re looking for

• Team player, self-starter, detail-oriented, with strong organizational skills and a professional demeanor.
• Good communication skills and a genuine eagerness to help people.
• Discretion in handling confidential information — this role has access to sensitive company and employee data.

Comfortable working a queue

consistent follow-through on many small requests, not one project at a time.

Working Arrangements

• On-site only in our NYC office — this is not a remote or hybrid role.
• Occasional scheduled after-hours work for patching windows and restores.
• Ability to move and install IT equipment and work in server rooms, wiring closets, and occasionally go to the CT office as needed.