Manager of Information Technology

SCCMHA JOB VACANCY ANNOUNCEMENT

CLASSIFICATION

Manager of Information Technology

Pay Range: $95,084.11 - $126,026.27 annually

POSITION SUMMARY

The Manager of Information Technology is responsible for overseeing the IT and IS operations, leading IT staff, and ensuring the implementation of technology solutions across the organization. This position directly supervises various IT and IS roles. The Manager of IT will work closely with senior IT leadership and other departments to maintain systems, introduce innovations, and ensure compliance with security and operational standards. The role requires both direct supervision and strategic leadership of other team members.

This position will either supervise, oversee or lead the following teams: BI Application Development Team, BI Clinical Applications Team, BI Data Warehouse Team, BI Information Systems Team, BI Reporting Team, IT Helpdesk Team, Information and Network Security Team, IT Inventory Management Team, Microsoft 365 Team, IT Networking Team, IT Systems and Desktop Support Team.

This position will be knowledgeable about and actively support culturally competent recovery-based practices; person centered planning as a shared decision-making process with the individual, who defines his/her life goals and is assisted in developing a unique path toward those goals; and a trauma informed culture of safety to aid persons served in the recovery process.

ESSENTIAL DUTIES AND RESPONSIBLITIES

Leadership & Supervision

• Supervise and mentor IT and IS staff members across different specializations.
• Manage day-to-day IT and IS operations, ensuring optimal performance and user satisfaction.
• Conduct performance evaluations, set team objectives, and lead professional development initiatives.
• Provide leadership for team growth, development of skills, and ensure alignment with department goals.
• Ensures open communication with the HIPAA Security Officer and CIO is maintained in relation to all compliance and IT and IS related incidents and developments.
• Oversee and participate as necessary in an on-call rotation, to provide SLA defined support and respond to issues outside regular business hours dependent on organizational needs.
• Ensures that Zero Trust and Least Privilege Principles are followed at all times.

Project Management

• Lead the implementation of technology solutions across the organization.
• Oversee the planning, execution, and completion of IT projects, ensuring timely delivery and budget adherence.
• Coordinate change control processes, including risk analysis, pre-deployment testing, and documentation.
• Ensure adherence to industry best practices in network change management, security protocols, and system maintenance.

Systems & Infrastructure Administration

• Oversee and maintain enterprise-level systems including Microsoft 365, endpoint management, network infrastructure, and enterprise applications.
• Oversees the development, implementation, maintenance, and production of tasks, standards, plans, policies, and procedures for organization-wide and departmental use.

System Administration & Support

• Manage the administration of core IT systems, including Microsoft 365, network infrastructure, and enterprise applications.
• Ensure IT infrastructure is compliant with industry best practices and organizational requirements.
• Support disaster recovery planning, system backups, and security protocols.
• Ensure the application and maintenance of identity and role-based security in all SCCMHA's Information Systems including business applications, databases, online services, hosted environments, external applications, and all other information technologies in which the position is either partially or fully responsible for the administration of the security.

Network & Information Security

• Ensure the security of the organization’s network, hardware, and software systems, performing regular security assessments.
• Collaborate with the Senior Network & Information Security Administrator to implement best practices in cybersecurity, including email security, encryption, and antivirus solutions.
• Oversee the implementation and maintenance of cybersecurity measures to protect organizational data.
• Ensure HIPAA compliance and manage security policies, procedures, and user access controls.
• Conduct regular security assessments and lead incident response for security breaches.

Vendor & Stakeholder Relations

• Serve as the primary contact for IT vendors and service providers.
• Manage contracts, evaluate vendor performance, and ensure that third-party systems integrate seamlessly with internal IT infrastructure.
• Serves as liaison with third-party IT companies and vendors for application issues, questions, quotes, proposals, and technical support.
• Continuously investigates and vets new technologies to make recommendations to upgrade, modify, implement and roll out as needed.

INCIDENTAL DUTIES AND RESPONSIBILITES

• Assists the Chief Information Officer (CIO) with policy and procedure writing.
• Assist CIO office in developing, investigating, and providing required documentation for accreditations, reviews, audits, reports, and plans.
• At the discretion of the CIO, may assist other agency directors for specific tasks as assigned.
• Attends mandated SCCMHA regulatory staff training.
• Attends meetings both in-person and remotely; presents to groups, facilitates meetings, creates agendas, maintains minutes and performs needed project management tasks.
• Attends meetings, seminars, workshops, and community events related to the public mental health mission and training sessions to maintain or upgrade current knowledge and skills required by this position and to maintain professional proficiency.
• Communicates project or work status to the CIO and other department leaders regularly as appropriate.
• May be required to commute to other SCCMHA facilities and business partners and vendor locations, when necessary, to investigate and resolve problems, implement new systems, train staff, etc.
• May represent SCCMHA on state or regional committees and workgroups.
• May serve as a member of various community committees, which promote the general goals of SCCMHA.
• Must react productively and positively to change and manage other essential tasks as assigned.
• Perform other duties as assigned by the Chief Information Officer.
• Reads journals, periodicals, and research subjects on the internet to increase job related knowledge and further professional and talent advancement.
• Serves in a team setting approach by backing up other department personnel in their duties when needed.
• Works closely with and coordinates efforts with all other agency staff and leadership as needed.
• Works closely with and coordinates efforts with all Quality, Compliance, Business Intelligence, Medical Records, Information Systems and Information Technology staff.

(The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all duties and responsibilities required of personnel so classified.)

REPORTING RELATIONSHIPS

Reports to

Chief Information Officer, Chief Quality and Compliance Officer

Supervises

Data Warehouse, Reporting & Application Analyst; EMR & Clinical Applications Coordinator; HelpDesk, Network, Information Security & Desktop Support Specialist; Inventory Management & Mobile Device Specialist; Senior Applications, Information Security & Business Intelligence Administrator; Senior Data Warehouse & Applications Administrator; Senior Database & Microsoft 365 Administrator; Senior Network & Information Security Administrator; Senior Systems & Desktop Support Administrator; Systems, Information Security & Microsoft365 Administrator

WORKING CONDITIONS/ENVIRONMENT

• Daily exposure in all other department areas while working with staff at their workstation locations.
• It is not unusual to work varied and extra hours to complete assignments to meet deadlines.
• Performs on-call job duties for after-hours support coverage at the discretion of the Chief Information Officer.
• Occasional exposure to persons served with potential for disruptive, aggressive behavior and communicable diseases.
• Occasionally drives personal automobile on agency business to offsite facilities or meetings, sometimes in bad weather.
• Works at workstation using keyboard and viewing computer screen for long periods.
• Works in a typical professional office environment with pressures of time constraints, multiple projects, priorities, and numerous interruptions from telephone calls and walk-ins.

QUALIFICATIONS

Education

Bachelor’s degree in Computer Science, Computer Information Systems, Networking Administration, or another closely related field is required. Master’s degree is strongly preferred.

Experience

Ten (10) years’ experience in most of the essential duties and responsibilities listed above as well as those of the teams this position oversees. Minimum of 5 years of direct IT supervisory experience, with 3 years

preferred in IT management. Experience in project management, network administration, and information security.

Licenses and Credentials

Must possess or acquire within 2 years and maintain; a minimum of two industry standard certifications that are applicable to position and approved by the CIO. These may include IT Security Certification (ISC), Certified

Information Systems Security Professional (CISSP), Certified Cloud security Professional (CCSP), Systems Security Certified Practitioner (SSCP), Global Information Assurance Certification (GIAC, GISF, GSEC), Network+, Security+, CySa+.

Valid Michigan Driver’s license with good driving record.

Knowledge, Skills, and Abilities

• Ability to manage complex IT projects, mentor staff, and maintain IT systems.
• Strong understanding of cybersecurity principles, networking, and IT infrastructure.
• Proficiency with Microsoft 365, networking systems, cybersecurity frameworks, and enterprise applications.
• Strong leadership skills and experience managing cross-functional IT teams.
• Excellent communication skills with the ability to explain complex IT concepts to non-technical stakeholders.
• Ability to lead and manage moderately complex projects.
• Excellent complex analytical, problem solving and critical thinking skills.
• Solid troubleshooting and communication skills.
• Ability to demonstrate exceptional customer service skills in working with other staff, contractors, and vendors.
• Ability to train and assist others.
• Ability to exercise mature judgment and maintain strict confidentiality.
• Ability to maintain favorable interpersonal working relationships and positive public relations.
• Ability to plan and organize work, perform tasks consistently and adhere to priorities.
• Ability to produce accurate and comprehensive work products with minimal direction.
• Professional level verbal and written communication skills.
• Excellent organizational skills and ability to prioritize the workload.
• Ability to interact positively and collaboratively in a concise, understandable manner.

Physical/Mental Requirements

• Ability to handle stress in meeting deadlines and dealing with large numbers of employees and/or persons served.
• Ability to lift boxes and equipment weighing up to 30 pounds; carry climb, stoop, bend, walk, stand, and sit for extended periods of time.
• Ability to plan short and long range and to manage and schedule time.
• Hearing acuity to converse in person and on telephone.
• Mental capacity to think independently, follow instruction and use judgment.
• Strong interpersonal skills to interact with leadership, employees, persons served, and the public.
• Visual Acuity to read and proofread documents.

(Listed qualifications are for guidance in filling this position. Any combination of education and experience that provides the necessary knowledge, skills, and abilities will be considered; however, mandatory licensing or certification requirements cannot be waived. Physical/mental requirements cannot be waived unless specifically indicated.)