Director of Information Systems

Job Summary: The Director of Information Systems (DIS) provides strategic leadership for Senior TLC’s information systems, data, and technology. The DIS leads the Systems department, sets technology direction across all Program of All Inclusive Care for the Elderly (PACE) locations, and ensures that systems and data support high-quality participant care, regulatory compliance, operational efficiency, and informed decision-making. As a member of the executive leadership team, the DIS aligns systems strategy with organizational goals and champions a data-driven culture. Reports directly to the Chief Executive Officer.

Specifications

Education

Bachelor’s degree in Information Technology, Health Informatics, Healthcare Administration, or a related field preferred; not required with substantial equivalent experience.

Experience

At least 1 years experience working with the frail elderly population. Seven or more years of progressively responsible healthcare information systems experience, including at least three years in formal leadership, supervisory, or management capacity.

Number and Type of Employees Supervised (optional)

EMR Administrator, Data Analyst, and other Systems department staff as assigned.

Licensure, Registry or Certification Required

Valid NC driver’s license & reliable vehicle.

Special Training

Meet a standardized set of competencies for the specific position description established by Senior TLC, Inc. and approved by CMS before working independently. Strategic thinking, executive communication, team leadership, ability to collaborate across departments, team development, vendor negotiation, project and change management, and sound judgment. Strong knowledge of PACE regulations, HIPAA, data governance, and information security. Advanced proficiency in Microsoft 365 and the organization’s systems.

Immunizations

Be medically cleared for communicable diseases and have all immunizations up to date before engaging in direct participant contact

Ages of Patients Rendered Care

Neonate/Infant Early Childhood Adolescent Adult Geriatric All Age Groups

Key Responsibilities

(*denotes an age-related skill or task)

Leadership & Strategy

• Serves as a member of the executive leadership team and represents the Information Systems department in organizational planning, goal setting, and decision-making.
• Develops and maintains Senior TLC’s technology and data strategy and multi-year roadmap in alignment with organizational goals.
• Leads, hires, trains, and evaluates Systems department staff; sets priorities, assigns work, and promotes accountability and professional growth.
• Establishes the department budget and makes recommendations on technology investments, licensing, and resource needs.

Governance, Compliance & Security

• Establishes enterprise data governance practices covering data ownership, definitions, quality, access, stewardship, lineage, and appropriate use of organizational data.
• Ensures systems and reporting support CMS, state, and PACE regulatory requirements, audits, and quality and compliance initiatives.
• Partners with Kintegra IT leadership on information security, HIPAA safeguards, network infrastructure, disaster recovery, and business continuity.

Systems & Vendor Management

• Provides strategic and operational oversight of Senior TLC’s electronic health record and enterprise application portfolio, including CareHub, Elation, Snowflake, Power BI, Sigma Computing, SharePoint, Power Automate, and other organizational systems. Establishes system ownership, governance, administration standards, lifecycle planning, and vendor accountability.
• Leads selection, contracting, and oversight of technology vendors, including due diligence, business associate agreements (BAAs), and performance review.
• Directs major system implementations, upgrades, integrations, and transitions, ensuring readiness, communication, and successful adoption.
• Maintains the department’s project and request portfolio and prioritizes work with operational leaders.

Data & Decision Support

• Defines enterprise metrics and oversees executive scorecards and dashboards that support data-driven decisions.
• Serves as the final escalation point for complex system, data, and technology issues
• Supports Senior TLC’s mission to encourage and support the quality of life of seniors wishing to continue living in the community; its vision to be the preferred provider of individualized care for seniors in the community; and its values of respect, integrity, accountability, compatible goals, and compassionate care.
• Other duties as assigned.