IT - DJJ - Client Technologies Technician - Intermediate - Help Desk Support & Automation Specialist

Position Information

Position Type

Staff Augmentation

Hours/Week

40

Billing Type

Hourly

Shift

Day

Projected Start Date

11/30/2026

Start Time

8:00 AM

Projected End Date/Duration

6 Months from projected start date

End Time

5:00 PM

Bid Limit Per Vendor

2

Number of Positions

1

Desired Career Level

Experienced Non-manager

Minimum Education Level

Bachelor's Degree

Weekend

None

Position Location

Address

4900 Broad River Road

City

Columbia

State

South Carolina

Zip

29212

Country

UNITED STATES

Requirements

Travel Required

No

Security Required

Yes

Onboarding Category

The following are required for bid submission

• Resume
• R2R
• Cover Letter
• Meets Work Location

Position Description

Please ensure you attach the SC Cover Sheet (attached), a valid Right to Represent, and the candidate's resume with full legal first name, and last name. Posting attachments should be named as AttachmentName_PostingID_LastName_FirstName.

Ex

Resume_1234_Last_First, RTR_1234_Last_First, Coversheet_1234_Last_First

Withdrawn candidates will not be permitted to be replaced. If you would like to use a sub vendor, only 1 level deep, please submit the Sub Vendor usage form.

The State of South Carolina is looking for a Client Technologies Technicien – Intermediate - Help Desk Support & Automation Specialist

Why is this position open

New position for an experienced Help Desk Support & Automation Specialist to provide first-line technical support

Will close to submissions on November 13th, 2026, 5:00PM EST.

Interview Process

1st Round Virtual Interviews followed by a 2nd Round Onsite Interview

Duration of the Contract

6 Months

Possibility for Extension

Yes

Work Location

Fully Onsite

Candidate location

Candidate must be a CURRENT SC resident. No relocation allowed.

Position overview

SCDJJ is seeking an experienced Help Desk Support & Automation Specialist to provide first-line technical support at its Broad River Road location. The position supports staff in education, medical, and other facility operations.

The specialist will resolve help desk requests, troubleshoot issues from the network through the endpoint, and help improve day-to-day support operations. A key part of the role is working closely with the Help Desk Manager to capture operational knowledge, document procedures and workflows, support cross-training, and identify opportunities to automate recurring work.

This position is based in one building at a secure juvenile correctional facility. The selected candidate must complete the facility's required background screening before starting.

Key responsibilities

• Serve as a first point of contact for help desk requests and rotating call queue coverage.
• Troubleshoot network, endpoint, and user access issues.
• Perform password resets and assist users with common technical problems.
• Support staff in education, medical, and facility operations.
• Record, track, and resolve requests using a ticketing system.
• Work with the Help Desk Manager to capture existing processes and operational knowledge.
• Create and maintain clear SOPs, workflows, and support documentation.
• Help cross-train staff and improve consistency in help desk operations.
• Identify opportunities to automate routine tasks and improve support functionality.
• Assist with endpoint management as needed.

Required qualifications

• 10+ years of experience using ticketing software; experience with any ticketing platform is acceptable.
• 10+ years of IT troubleshooting, help desk, and/or technical support experience.
• Experience with network-to-endpoint issues.
• Bachelor's degree or equivalent relevant experience (4 additional years of relevant experience if candidate has a High School Diploma, 2 additional years of relevant experience if a candidate has an Associate's Degree)

Preferred qualifications

• Experience with PowerShell, Power Automate, or the Microsoft Power Platform.
• Experience developing AI-enabled workflows or other automation.
• Endpoint management experience.
• Microsoft Intune experience.
• Microsoft MD-102 certification.

Work environment and screening

This is an onsite desk-based position at a heavily secured facility. The role does not involve travel or overnight work. Candidates must pass the facility's required background screening, which will include a criminal history check, 5 panel drug screening, and credit report.

Required Skills

Skill Type

Skill Name

10+ years of experience using ticketing software; experience with any ticketing platform is acceptable.

10+ years of IT troubleshooting, help desk, and/or technical support experience.

Experience with network-to-endpoint issues.

Bachelor's degree or equivalent relevant experience (4 additional years of relevant experience if candidate has a High School Diploma, 2 additional years of relevant experience if a candidate has an Associate's Degree)

Preferred Skills

Skill Type

Skill Name

Experience with PowerShell, Power Automate, or the Microsoft Power Platform.

Experience developing AI-enabled workflows or other automation.

Endpoint management experience.

Microsoft Intune experience.

Microsoft MD-102 certification.

(Microsoft 365 Certified

Endpoint Administrator Associate)

Attachment

Client Technologies Technicien – Intermediate - Help Desk Support & Automation Specialist

South Carolina Department of Juvenile Justice (SCDJJ)

Location/Work Mode

Onsite at the Broad River Road facility (4900 Broad River Road, Columbia, SC)

Employment type

Full-time contract, with the possibility of conversion to a permanent role

Openings: 1

Schedule

Monday–Friday, 8:30 a.m.–5:00 p.m., with a lunch break

Travel

None

Contract duration

6 Month Contract with the potential for extension or conversion to FTE

Position overview

SCDJJ is seeking an experienced Help Desk Support & Automation Specialist to provide first-line technical support at its Broad River Road location. The position supports staff in education, medical, and other facility operations.

The specialist will resolve help desk requests, troubleshoot issues from the network through the endpoint, and help improve day-to-day support operations. A key part of the role is working closely with the Help Desk Manager to capture operational knowledge,

document procedures and workflows, support cross-training, and identify opportunities to automate recurring work.

This position is based in one building at a secure juvenile correctional facility. The selected candidate must complete the facility's required background screening before starting.

Key responsibilities

• Serve as a first point of contact for help desk requests and rotating call queue coverage.
• Troubleshoot network, endpoint, and user access issues.
• Perform password resets and assist users with common technical problems.
• Support staff in education, medical, and facility operations.
• Record, track, and resolve requests using a ticketing system.
• Work with the Help Desk Manager to capture existing processes and operational knowledge.
• Create and maintain clear SOPs, workflows, and support documentation.
• Help cross-train staff and improve consistency in help desk operations.
• Identify opportunities to automate routine tasks and improve support functionality.
• Assist with endpoint management as needed.

Required qualifications

• 10+ years of experience using ticketing software; experience with any ticketing platform is acceptable.
• 10+ years of IT troubleshooting, help desk, and/or technical support experience.
• Experience with network-to-endpoint issues.
• Bachelor's degree or equivalent relevant experience (4 additional years of relevant experience if candidate has a High School Diploma, 2 additional years of relevant experience if a candidate has an Associate's Degree)

Preferred qualifications

• Experience with PowerShell, Power Automate, or the Microsoft Power Platform.
• Experience developing AI-enabled workflows or other automation.
• Endpoint management experience.
• Microsoft Intune experience.
• Microsoft MD-102 certification. (Microsoft 365 Certified: Endpoint Administrator Associate)

Work environment and screening

This is an onsite desk-based position at a heavily secured facility. The role does not involve travel or overnight work. Candidates must pass the facility's required background

screening, which will include a criminal history check, 5 panel drug screening, and credit report.