Help Desk

Description

abra professional services is seeking a Help Desk!

If you are looking for a meaningful technological journey filled with multidisciplinary challenges, come and be a part of our story. In this role, you will join our IT team, providing comprehensive technical support and taking part in cross-organizational computing projects.

Key Responsibilities

• Provide end-to-end Helpdesk support for company employees, troubleshooting various hardware and software issues.
• Install, configure, and deploy desktop computers and laptops across the organization.
• Implement, integrate, and support new software and systems.
• Maintain and manage user accounts, permissions, and groups using Active Directory.

Requirements

• 1–2 years of professional Helpdesk experience OR equivalent military experience as a Network Manager – Mandatory.
• Strong experience with Microsoft Office suite, Windows 10, and Windows 11 operating systems- Mandatory.
• Proven hands-on experience working with Active Directory- Mandatory.
• Knowledge or experience with Linux environments – A significant advantage.
• Exceptional service orientation, strong communication, and interpersonal skills.
• Strong team player, highly independent learner, adaptable to organizational changes, and possesses a broad system-level perspective.