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IT Specialist

AccorHotel · Dubai, Dubai, United Arab Emirates

About AccorHotel

80 open jobs
  • Hospitality & Travel
  • 10,001+ employees
  • Issy-les-Moulineaux, Paris Region

Strong hiring record · median 34 days open

100100

Hiring signal

Actively hiring

Still listed on the employer's own board · How we score

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In its favour

  • Still listed on the employer's own board

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IT Specialist at AccorHotel. We’ll keep it in your applied jobs, so you can see it later and be warned before applying to the same employer twice.

  • Support the IT Supervisor/Manager with the installation, maintenance, and operation of hotel IT hardware and software.
  • Provide first- and second-level support for PCs, peripherals, software, mobile devices, and telecommunications systems.
  • Manage and maintain CCTV systems and assist with IT security and technology asset management.
  • Troubleshoot hardware, software, network, Wi-Fi, Internet, and IP telephony issues, escalating complex problems when required.
  • Install and configure desktops, applications, patches, peripherals, and network drives; perform PC moves, additions, and changes.
  • Monitor daily backups, system interfaces, servers, hardware, and system logs.
  • Maintain accurate IT asset inventories, hardware records, service-call logs, and sufficient stock of IT supplies.
  • Install and test approved software and system updates across hotel IT systems.
  • Coordinate and supervise third-party IT contractors and service providers.
  • Support telecommunications equipment, structured cabling, and related technical requirements.
  • Provide support for hotel hospitality systems such as Opera, Micros, Fidelio, SunSystems, Oasys, and other approved applications.
  • Handle IT-related phone enquiries and provide friendly, professional support to all users.
  • Follow Rixos policies, procedures, brand standards, security requirements, and appearance and hygiene guidelines.
  • Demonstrate a professional attitude and consistently deliver courteous and efficient IT support.
  • Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • 1–2 years of experience in IT support, preferably within the hospitality industry.
  • Good knowledge of computer hardware, software, Windows, networking, LAN/Wi-Fi, and IP telephony.
  • Basic understanding of CCTV, telecommunications, data communication, and IT security.
  • Familiarity with hospitality systems such as Opera, Micros, Fidelio, SunSystems, and Oasys is an advantage.
  • Strong troubleshooting and problem-solving skills.
  • Good communication and customer-service skills.
  • Ability to work independently and as part of a team.
  • Good organizational skills with the ability to manage multiple tasks and priorities.
  • Professional appearance, positive attitude, and commitment to Rixos standards and values.

Skills

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