Product Support Technician

Overview

Join our team and grow with us both professionally and personally!

Next day pay

Work today, get paid tomorrow with our PayActiv benefit!

We strongly believe in providing our team members with great benefits, such as tuition reimbursement, commuter benefits, scholarship awards, professional development programs, university partnerships, referral and discount programs, appreciation events, wellness initiatives, and much more!

Acts is currently seeking qualified candidates for the position of Product Support Technician within our Information Technology (IT) Department.

Job Type: Full-Time

In this role, you will be responsible for providing technical support and troubleshooting services involving specific products, systems, or services. May provide this support for either external clients or internal teams who are product users. Takes ownership of support tickets, remaining accountable for assisting the client through resolution of the issue. May also serve as internal subject matter expert on products as assigned, and may produce help guides, training manuals, or other materials. Works with customers and product teams to ensure customers have the best experience possible.

Requirements

The ideal candidate will meet the following requirements

• Bachelor's degree in information technology or a relevant field
• Minimum of two years' relevant experience or the equivalent combination of education and experience

Team members are eligible for a generous benefit package including health benefits (medical, prescription, dental and vision), flexible spending accounts, life insurance, disability programs, 401(k) plan (with 4% company match after one year of employment), paid time off and holidays, and much more! Eligibility may vary based on status.

For more information or to apply, visit us at www.acts-jobs.org and join our Talent Network to receive e-mail alerts with new job opportunities that match your interests!

Acts is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, gender identity or expression, sexual orientation, marital status, national origin, non-disqualifying disability, veteran status, or any other characteristic protected by law. Acts is committed to providing reasonable accommodations for candidates with disabilities in our hiring process.