Senior Salesforce.com Business Analyst

Roles & Responsibilities

This is a position with high visibility and large levels of responsibility. Candidate will be responsible for gathering requirements, business process analysis and sign of e-Business features and functionality for a portfolio of large-scale e-commerce websites. The Business Analyst will be responsible for management of complex multi-disciplined CRM consulting projects. This resource will lead junior consultants and client staff through engagements, support the development of subject matter expertise, thought leadership and strategic capability by delivering a wide range of customer management solutions. The BA is responsible for performing end-to-end cross-discipline leadership throughout the software development lifecycle. Accountable for on-time, high quality software project deliveries, including Analysis, Design, Development and Quality Assurance.

Specific Duties​

Requirements, definition and documentation

Work with customers and client stakeholders to understand and define business requirements

Work directly with technologists to develop use cases and functional specifications documents

Solicit, gather and analyze user input and requirements

Identify and involve key stakeholders

Identify and interview internal/external subject matter experts

Author and compile surveys

Interface with technical managers and teams

Collaborate with counterparts in IT (project, development, QA managers) and development resources to create and validate business requirements and project specification documents

Desired Skills and Experience

Experience in Salesforce (SFDC) CRM with end to end implementation experience

Salesforce.com integration experience, including between different business systems as well as working with integration tools

Experience soliciting, gathering and analyzing user input and requirements

Experience creating wireframe documents with information architecture

Experience authoring requirements, definition and related documentation

Experience collaborating with business stakeholders, business process owners, technical project managers and technical teams to execute business analysis tasks

Experience with large scale web projects (ideally involving the creation and launch of major e-commerce B2B websites) a plus

Experience in cognitive design, information architecture and user-centered design a plus

Experience in Human-Computer Interaction, Cognitive Design, or similar field of study is a plus

Experience working with creative and technical project teams

Proficient in Microsoft Word, Excel, PowerPoint, Project, Visio, SharePoint as well as other project management and time tracking tools

Requirements

Bachelor’s degree or equivalent qualification

Must be willing to travel (35-50%)

Must be authorized to work for any U.S. employer

Benefits

Acumen Solutions offers the opportunity for growth and advancement, as well as a competitive base salary, annual performance based incentives, medical benefits & 401k.

EOE M/F/V/D

VEVRAA Federal Contractor