Cloud Operations Support Engineer

Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business. We are motivated by a collective desire to drive the legal industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere; where there was once resistance to modernization, we are creating a culture that embraces new ideas and technology.

At Aderant, the “A” is more than just a letter. It is a representation of how we fulfill our foundational purpose, serving our clients. It embodies our core values and reminds us that to achieve success, every day must start with the “A”. We bring the “A” to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work – ideas, experience, and passion – to drive our mission forward.

Our people are our strength.

Cloud Operations Support Engineer

We're hiring for a team responsible for executing operational runbooks, monitoring infrastructure, and handling first-level incident response across AWS and Azure environments.

Required

• 2+ years in an operations, application support, or NOC/SRE role, production support experience troubleshooting via logs and monitoring dashboards
• Hands-on experience with AWS and/or Azure (IAM, compute, networking basics)
• Scripting ability in Bash and/or PowerShell for automating routine tasks
• Familiarity with at least one observability/monitoring tool (e.g. CloudWatch, Azure Monitor, Grafana)
• Experience following and updating runbooks/SOPs in an incident response context
• Comfortable working in a ticketing system (Jira, ServiceNow, etc.) and meeting SLA targets
• Strong written and verbal communication — this role involves incident communications and handoffs

Nice to have

• Working knowledge of Python for scripting beyond basic Bash/PowerShell
• Exposure to CI/CD platforms (name specific ones: Jenkins, Azure DevOps, GitHub Actions, etc.)
• Familiarity with Git or Azure DevOps for version control
• Relevant certifications (AWS Cloud Practitioner/SysOps, AZ-900/AZ-104)