Global HCM Application Support

Purpose

ADP builds a trust-based relationship with our clients and guides them on how to get the most from our Human Capital Management (HCM) solutions. We stand for our Vision to "Be the world's authority on helping organizations focus on what matters". We’re the go-to team. The problem solvers and solutions providers. Ready to anticipate, respond and exceed expectations.

Our Global HR & Talent Client Services Application Support Consultant actively contributes to ADP continuous success by helping leading multinational companies to manage their employees’ life cycle from recruitment to retirement. The position holds a key role participating in or leading process/business improvement activities and projects.

Function

As a member of ADP’s HR & Talent support team, the Global HR & Talent Client Services Application Support Consultant will be responsible for our global SAP SuccessFactors clients technical support and system maintenance activities.

Key Responsibilities

Responsible for client SAP SuccessFactors system maintenance and configuration changes in certified SuccessFactors modules

Operate as SME evaluating new functionality and client impact during SAP biannual releases

Responsible to support also other activities related to client service such as user training delivery, additional after go-live system configuration activities etc.

Co-operate with Global Service lead consultant, collaborate with global team

Respond to client generated tickets – perform troubleshooting tasks, apply break fix

Raise tickets to SAP as appropriate, work with SAP processors and engineers

Participate on client ticket review calls

Advise clients on Best Practices within the area of expertise

Education

Required

Bachelor’s Degree SAP SF Certification in Employee Central and one additional module

Skills and Relevant Work Experience

Required

Fluency in English (oral and written)

Strong client service orientation

Good analytical skills

Ability to communicate

Perfect understanding and practice of HR processing procedures

Ability to work in a team environment

Excellent verbal and written communication skills

Strong initiative and enthusiasm

PC literate (Windows, Excel, Word)

SF functional/ technical certification Employee Central

3 or more years previous SFSF implementation or service experience

SAP ERP (ECC6) knowledge is a plus

Siebel CRM or knowledge and practice of other Client Relationship Management tools