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Senior Technical Support Engineer

Advantest · Penang, Malaysia

About Advantest

73 open jobs
  • Hardware & Semiconductors
  • 1,001–5,000 employees
  • Tokyo

Weak hiring record · median 70 days open

9898

Hiring signal

Actively hiring

Still listed on the employer's own board · How we score

All reasons
  • 55% of this employer's openings are over 60 days old

In its favour

  • Still listed on the employer's own board

Did you apply?

Senior Technical Support Engineer at Advantest. We’ll keep it in your applied jobs, so you can see it later and be warned before applying to the same employer twice.

  • Escalation support excellent
  • Provide effective technical consultation and onsite support for handling/ probing and thermal issues.
  • Consolidate and monitor failure trend and proactively review data and discussion with GSEC and R&D for product (handler/ prober) improvement.
  • NPI evaluation support
  • Evaluation preparation and execution as planned.
  • Compiling data analysis and conclusion review with R&D.
  • Suggest solution improvement ideas and collaborate with R&D to continue enhancing solution reliability and robustness (throughput, stability, thermal & etc) for production deployment.
  • Quality and Safety
  • Handle product safety tracking follows up and management. RFI, FCO, ANZEN.
  • Ensure product safety (handler/ prober and customer products) with proper operation training conducted for field service team and customers.
  • Knowledge Transfer
  • Conduct technical/ knowledge transfer to field service engineers and customers to operate, maintain, troubleshoot the handler/ prober.
  • Conduct workshops and optimization know-how to field service engineer and customers and “train the trainer” program.
  • Bachelor’s or master-degree in Mechanical, Thermal, Mechatronics Engineering, or relevant field with 4 to 6 years of working experience in semiconductor manufacturing industry.
  • Experiences in semiconductor package handling/ probing, thermal technologies and automation system.
  • Strong troubleshooting and problem-solving skills.
  • Global mindset and industrial knowledge to support the regional teams and collaborate with global teams.
  • Excellent communication for internal/ external customers support, technical sharing and R&D collaboration.
  • Short notice business trip travel, domestic and oversea.
  • Extended working hours & weekend/ holiday support for critical project or escalation support demands.

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