Product Support Specialist (with developer-level skill)

About the Company

Aidey is an AI-first Business Process Outsourcing company — the human layer powering the world's most ambitious AI-native companies. We staff the last mile of customer experience, technical success, back-office operations, and sales, operating remotely from the Philippines. Every process we run is designed AI-first and finalized by a senior human, so our clients inherit better quality, faster cycles, and a lower cost base. Trusted by global brands including Nokia and Wix, Aidey is where human intelligence meets machine scale.

About the Client

The Client's company is designed to optimize shopper experiences to increase conversion rate, AOV & revenue. The Client's app seamlessly integrated into Shopify, BigCommerce, Magento, and WooCommerce, the client's company delivers AI-Search, Collection filters, Merchandising, Personalization, Similar Styles, and Complete-the-Look.

About the Position

We're looking for a Product Support Specialist to answer support tickets and guide customers through the platform.

• OPEN TO FRESH GRADUATES
• Respond to customer inquiries and resolve issues via email (Zendesk) in a timely and professional manner
• Identify and troubleshoot technical issues, escalating complex problems to appropriate teams (in R&D)
• Collaborate with development teams to resolve issues and implement solutions
• Continuously learn about our products
• Excellent English communication skills: verbal, written, and reading is a MUST
• Knowledge of CSS, HTML, and JavaScript is a MUST
• Previous experience in customer service, technical support, or a related field is an ADVANTAGE
• Knowledge of Shopify is an ADVANTAGE
• Experience with Zendesk is an ADVANTAGE
• Excellent problem-solving skills
• Strong attention to detail and ability to manage multiple tasks simultaneously
• Fully remote, long-term opportunity
• Work directly with US-based teams
• Stable full-time schedule
• Clear processes and structured work
• Opportunity to grow into higher-level roles