Field Service Technician

General Summary

Commissions and services Alkar product lines. Conducts on-site customer operational and maintenance equipment training and start-up.

Principal Accountabilities

• Services Alkar product lines. Documents all service-related activities.
• Works from schematics, diagrams, written and verbal descriptions, layouts or detailed plans to perform testing, checkout modifications and troubleshooting on Alkar equipment.
• Assists Controls Department in modifying and servicing custom PLC control systems.
• Assists in developing methods or actions to remedy malfunctions for Alkar product lines.
• Conducts on-site customer training including proper operational and equipment maintenance procedures of equipment.
• Prepares reports for analysis of product failure trends and service issues.
• Download and configure programs for HMI and PLC systems
• Assign and update system IP addresses
• Configure VFD parameters within control programs
• Copy, package, and distribute programs to Alkar for implementation
• Performs additional assignments as requested by Service Manager.

Areas Supervised

• None.

Scope Data (budget accountability, operating revenues, organizational unit responsibility, number of employees supervised, other pertinent numeric data):

• Interacts directly with customers.
• Services seven to eight different Alkar product lines.
• Carries out assignments that vary from semi-routine to complex in nature with minimal immediate supervision.

Description of physical working environment

• Regularly works from a sitting or standing position while working on computers.
• When traveling may encounter working areas in both refrigerated and heated environments
• Ability to occasionally lift 50 pounds or more with proper assistance and/or rigging equipment.
• Extensive Domestic and International Travel is required

Knowledge, Skills and Abilities Required

• Two-year associate degree in Industrial Maintenance or related technical training.
• Minimum of three to four years trouble-shooting experience in manufacturing equipment including commissioning and field service experience.
• Good analytical and problem solving, verbal and written communication skills along with interpersonal skills to work effectively with customers.
• Previous experience with air balance, temperature control or commissioning of gas heated equipment is helpful.