Field Service Technician Laser

ESSENTIAL FUNCTIONS

Complete all aspects of the installation

• Follow up on any aspects outside of the normal scope of work with the proper departments to obtain customer satisfaction.
• Complete status (service) reports, expense reports every week, and technical documentation as needed.
• Maintain excellent customer relations and follow through on customer issues.
• Maintain excellent coworker and manager relations.
• Complete other required internal paperwork (Urgent Parts Requests, Parts Removal Requests, Purchase Requisitions, etc.)
• Regular travel.
• Provide feedback to the manager on any machine and customer issues that require further action.

NON-ESSENTIAL FUNCTIONS

• Demonstrate a commitment to an Injury-Free Environment by complying with all aspects of the corporate environmental, health and safety program.

REPORTING RELATIONSHIP

Area and Regional Service Managers

SUBORDINATE STAFF

None

KNOWLEDGE

This position requires technical and working knowledge of

• Mechanical systems
• Electrical systems
• Hydraulics

SKILLS

• Ability to use hand tools, Volt/Ohm meter, and Oscilloscope.
• Working knowledge of computers and Windows OS.
• Excellent written and verbal communication.
• Excellent relational skills (with customers, coworkers (senior and junior), and management).

TRAVEL

Routine travel, with overnight and weekend stays as needed.

Routine travel, with overnight and weekend stays as needed.

• Ability to work harmoniously with others.
• Ability to accept and follow instructions; able to follow the chain of command.
• Ability to support a positive, “can-do” attitude.
• Ability to work alone and without direct supervision.
• Ability to take initiative, ownership, and be initiative-taking.
• Thorough and pays attention to detail. Takes an approach of doing a task correctly, not just “good enough”.
• Able to redirect quickly if needed.
• I am motivated and have self-initiative.
• Engaged.
• Teachable.

LIFTING

Average Weight

50 lb.

Frequency

Daily