IT Assistant Manager

Infrastructure & Network Administration

• Assist in managing and maintaining network equipment such as routers, switches, and firewalls (e.g., FortiGate, Sophos).
• Oversee updates and upgrades to network components to maintain optimal performance and security.
• Monitor network performance and proactively identify issues or bottlenecks.

System Management & Security

• Support the installation, configuration, and maintenance of servers, storage systems, and virtualization platforms.
• Assist in administering antivirus solutions, patch management, and user authorization processes to uphold system security.
• Manage user accounts, permissions, and access controls across various systems and applications.
• Oversee the daily monitoring of backup solutions, running backup and restore jobs, and troubleshooting failures.

Microsoft Services Support

• Provide support for Microsoft services, including Active Directory, DNS, DHCP, and Office 365.
• Ensure these services are properly configured, maintained, and integrated with other systems.

Policy & Strategy Implementation

• Aid in formulating and implementing departmental strategies, policies, procedures, and DOC (Department Operating Controls).
• Ensure alignment with industry standards and organizational goals, recommending improvements when necessary.

Vendor & Budget Coordination

• Interact and negotiate with vendors, outsources, and contractors to secure necessary products and services.
• Assist in maintaining and developing the IT budget, ensuring that spending aligns with organizational financial objectives.
• Monitor service level agreements (SLAs) and vendor performance to optimize costs and service quality.

Technical Support & Troubleshooting

• Collaborate with other IT teams to diagnose and resolve network or infrastructure issues.
• Provide technical support to employees and end-users regarding connectivity, system performance, and software problems.

Project Coordination

• Contribute to IT projects, including the implementation of core systems. Assist in defining project scope, objectives, timelines, budget, and resources requirements.
• Prepare, deploy, and manage infrastructure required for development, testing, and production environments.

Continuous Improvement & Professional Development

• Stay current with emerging technologies, particularly in networking, cybersecurity, and virtualization.
• Recommend enhancements to existing systems and processes to ensure the IT infrastructure meets evolving business demands.
• Participate in or lead training and onboarding sessions to strengthen team technical capabilities.

Requirements

Education

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Professional Experience

• Proven experience in IT administration (networks, servers, and systems) from 6 to 8 years.
• Familiarity with enterprise-grade hardware (Cisco, Juniper) and firewall solutions (FortiGate, Sophos).
• Hands-on experience with Microsoft services (Active Directory, DNS, DHCP, Office 365).
• Experience with virtualization technologies and backup/recovery tools is a plus.

Certifications

• Preferred certifications include CCNA, CompTIA Network+, or equivalent.
• Advanced certifications (e.g., CCNP, MCSE) are an advantage.

Technical Skills

• Solid understanding of security best practices, including antivirus, patch management, and IDS/IPS.
• Knowledge of virtualization platforms (VMware, Hyper-V) and backup solutions.

Soft Skills

• Excellent communication and collaboration skills, with the ability to work effectively across different teams and departments.
• Strong analytical and problem-solving abilities, with a results-oriented mindset.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.