Specialist, Global Infrastructure Operations

• Install and implement the solution for middleware technologies to meet business demands including performance tuning, upgrades, clustering, redundancy and disaster recovery.
• Provide subject matter expertise and represents the highest level of technical escalation for middleware technologies.
• Consult with and serve as liaison for end users and application developers in the support of mission critical applications.
• Ensure appropriate standards and procedures are adhered to, and develop and implement standards for installation, maintenance and enhancement of middleware platforms to support quality deliverables.
• Clearly articulate design trade-offs of availability, performance, interoperability and costs to both technical and executive audiences regarding middleware
• Provide guidance and cross training to other members in the team.

Experience

• Provide L2 Middleware support
• Minimum 3-5 years’ experience in a production IT environment managing enterprise Middleware technologies (AWS MQ, IBM MQ/MQFTE, Apache Tomcat, Web services and Application Servers, IBM WTX).
• Experience in executing projects, including planning and implementing short-term and long-term work plans and successfully completing projects on schedule.
• Experience in implementing enterprise middleware and Cloud technologies.
• Experience with application and middleware performance tuning, capacity planning and reporting.
• Practical experience troubleshooting infrastructure and middleware problems.
• Experience in managing and dealing with third party system integrators and solution providers.
• Experience working with clustered systems and high availability systems.

Skillset Required

• Middleware technologies (AWS MQ, IBM MQ/MQFTE, Apache Tomcat, Web services and Application Servers, IBM WTX).
• Proven experience with IT Support Operations and processes
• Proven analytical and problem-solving abilities
• Experience with leading and managing a team to deliver results
• Good communications and interpersonal skills
• Good time management and organisational skills.
• Good technical documentation skills